Business Program Specialist

Arab Bank • Full-time • عمان, JO • 3d ago

Key roles & Accountability:

Assist the Business Program Head to achieve forth set business objectives & KPIs.
Monitor business performance and taking corrective action whenever necessary.
Leverage data and market research scans to understand trends, identify opportunities to improve profitability and customer experience, deliver market-share growth and suggests program enhancements.
Effectively partner with data analytics, finance and product teams across the bank to translate business needs to design & develop tools, analytics, and dashboards to provide actionable insights into the business.
Work closely with cross-functional teams, aligning goals to execute projects in a timely and efficient manner.
Provide the necessary support to team across the plc to help optimize business performance and achieve forth-set targets.
Run and participate in various meetings and conference calls with a wide range of participants.
Ensure the proper implementation of business programs and take initiatives to develop the program offering continuously.
Assess business performance to suggest recommendations on training plans with focus on enhancing the knowledge of frontline staff.
Launch campaign and manage communication plans to engage with customers throughout the year.
Contribute to digital transformation efforts by carrying out various initiatives to enhance customer experience through electronic channels and driving them toward digital banking.

Job Requirements:

Education:

Bachelor's degree from a recognized University.
Relevant professional certifications.

Experience:

2+ years experience.

Competencies:

Fluent in English and in Arabic.
Outstanding project leadership and management skills.
Ability to deliver consistent results with minimal supervision.
Ability to build strong relationships with internal clients.
Attention to detail and quality.
Strong MS Excel and PowerPoint skills.
Excellent communication and presentation skills.

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