ABOUT THE COMPANY AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Supply Planning Services Associate at Azadea's Business Services is responsible for conducting transactional supply planning activities to deliver an effective and efficient end-to-end service to the group.
RESPONSIBILITIES
- Execute transactions following specified procedures to ensure the accurate and timely recording and control of all transactions. - Receive, process, and carry out requests to ensure they are promptly and properly handled as per set business requirements. - Maintain a high level of control by promptly reporting significant problems and instances of non-compliance to the hierarchy and resolving issues promptly. - Guarantee the delivery and maintenance of a high level of customer service, ensuring internal customers' satisfaction by meeting all internal SLAs and promptly following up on requests.
BEHAVIORAL COMPETENCIES
Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues. Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work. Ensures Accountability Holds self and others accountable to meet commitments. For example, holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others. Manages Ambiguity Operates effectively, even when things are not certain or the way forward is not clear. For example, asks questions to anticipate new priorities and adjusts easily. Finds new ways to make progress. Welcomes change, helps others deal with its uncertainty.
LANGUAGE & TECHNICAL SKILLS
Language Proficiency - Fluency in English. - Fluency in French is a plus.
Technical Skills - Proficiency in MS Office.
EDUCATION
Bachelor's degree in Business Administration, or a related field.
EXPERIENCE
Zero to two years of experience in a similar role.
