A Resort General Manager is a person who is responsible for the day-to-day management of a Resort and its staff. Resort General Manager is responsible for managing employees and for planning, marketing, coordinating and administering Resort services such as catering and accommodation facilities. Resort manager is responsible for making sure that all areas of a Resort environment run smoothly and work together successfully.
Resort General Manager job description
We are currently looking for an experienced, highly motivated Resort Manager to take control of the day-to-day operations for our amazing Resort.
As Resort Manager you will work with, and develop, the team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the Resort operations ensuring the Resorts objectives are met and maintained at all times through maximizing occupancy, revenue, and maintaining and building on the reputation of the Resort.
You will be an excellent communicator and have greatly developed organizational and communication skills, being able to thrive within a high-pressured environment.
As Resort General Manager you must be a real team player, whilst being able to adapt and take charge in a variety of situations. You will have the highest attention to detail, whilst maximizing all sales opportunities for new and existing guests and training your team to deliver the same.
Duties and Responsibilities
Plan, implement and manage overall Resort daily operations
Conduct Resort budgeting and financial planning
Plan and organize Resort activities to drive sales
Manage and monitor Resort expenses
Manage and track Resort inventory
Plan and implement marketing campaigns with marketing teams
Build and maintain strong relationships with visitors and clients
Build relationships with vendors
Suggest and implement new ideas
Determine KPIs
Track KPIs and produce reports
Hire and onboard new Resort staff
Evaluate staff performance
Ensure safety and adherence to rules and regulations
Prepare and manage schedules and shifts
Resort Manager requirements
Proven experience as Resort Manager or relevant role
Fluency in English
Knowledge of other languages is a big plus
Understanding of all Resort management
Excellent knowledge of MS Office
X years of experience with management software
Excellent customer service skills
Great decision making and problems solving skills
Good leadership skills
Ability to motivate staff
- Degree in Business Administration, Hospitality Management or relevant field
