Company Description
Trip Away specializes in facilitating travel arrangements and student visas for studying abroad. We offer services to help you apply for Schengen visas, as well as visas to Cyprus, Australia, the USA, Canada, New Zealand, and the UK. Our goal is to make your travel efforts for tourism, medical treatment, conferences, family visits, business trips, or group travel as seamless as possible. We also offer services for reapplying for previously rejected visas, ensuring a smooth process for all your travel needs.
Role Description
This is a full-time on-site role for an Operations Manager located in Amman. The Operations Manager will oversee daily operations, managing a team and ensuring efficient workflow and customer satisfaction. Responsibilities include coordinating and optimizing travel arrangements, handling customer inquiries and resolving issues, monitoring visa application process, and maintaining relationships with partners and suppliers. The role requires strategic planning and execution to improve service delivery and operational efficiency.
Qualifications
- Experience in managing operations and leading teams
- Strong organizational and strategic planning skills
- Excellent communication and customer service skills
- Ability to manage and resolve conflicts
- Familiarity with visa application processes and requirements
- Proficiency in using travel management software and tools
- Problem-solving and analytical skills
- Relevant experience in the travel or tourism industry is a plus
- Bachelor's degree in Business Administration, Operations Management, or related field
