Our client is an established international automotive distribution organisation with expanding operations across Central and Eastern Europe. To support its Austrian dealer and authorised service network, we are seeking an experienced Aftersales Area Manager.
This field-based position combines dealer support, service-network performance management, warranty administration, technical coordination, parts operations and customer-case resolution.
Key Responsibilities
- Maintain regular communication with the authorised dealer and service network, internal departments, external partners and customers.
- Provide daily support to dealers on technical, warranty, spare-parts and aftersales-related matters.
- Attend dealer sites and provide hands-on support in complex or escalated cases.
- Conduct regular visits to authorised repairers to monitor compliance with service and brand standards.
- Support the importer’s aftersales operations, including service activities, warranty administration, spare-parts supply and roadside assistance.
- Implement, monitor and control technical, warranty, goodwill and administrative processes.
- Maintain close contact with the manufacturer’s technical and warranty departments.
- Receive, adapt and distribute manufacturer technical documents and information to the authorised service network.
- Manage warranty pre-approval requests and ensure compliance with the relevant policies.
- Recommend improvements to service operations, warranty administration, spare-parts supply, inventory management and customer satisfaction.
- Develop and monitor action plans designed to improve dealer performance and aftersales quality indicators.
- Participate in projects involving systems, programmes and digital modules supporting aftersales activities.
- Coordinate the resolution of customer complaints in accordance with GDPR, Austrian consumer-protection requirements and applicable warranty policies.
- Support dealers with special tools, workshop equipment and manufacturer systems.
- Administer recall campaigns and technical service campaigns.
- Monitor dealer completion rates for recalls and service campaigns and follow up on outstanding actions.
- Participate in annual authorised-repairer and warranty audits where required.
- Ensure that the manufacturer systems and programmes used by the importer and dealer network remain current.
- Support the planning, coordination and delivery of technical training sessions.
- Prepare regular reports on dealer performance, warranty activity, service standards and customer satisfaction.
Candidate Profile
- University degree or equivalent professional qualification.
- At least three years of experience in automotive aftersales, field service, dealer support, warranty, technical operations or a comparable position.
- Experience working for an automotive OEM, national sales company, importer or distributor.
- Relevant automotive industry experience in the Austrian market is mandatory.
- Strong understanding of automotive aftersales processes, including workshop operations, warranty administration and spare-parts logistics.
- Strong communication, negotiation and stakeholder-management skills.
- Ability to analyse dealer performance and recommend practical improvements.
- Confident managing complex technical, warranty and customer-related cases.
- Strong organisational skills, including the ability to coordinate technical training.
- Advanced computer literacy and confidence using manufacturer aftersales systems.
What Is Offered
- A varied and influential field-based aftersales position.
- Opportunity to support and develop an expanding automotive service network.
- Professional and attractive working environment.
- Company car with fuel card.
- Annual performance-related bonus.
