This job description outlines a tech-driven operations and account management role tailored specifically for a licensed pharmacist in Jordan. It bridges traditional pharmaceutical operations with B2B healthcare technology.
Job Overview
- Role: Key Account Officer (Pulse-Marketplace)
- Company: Aumet
- Target Candidate: Pharmacists looking to transition from clinical or retail pharmacy into B2B tech/operations.
- Core Goal: Drive engagement on Aumet's marketplace platform, manage relationships between pharmacies and distributors, and optimize delivery performance.
Key Acronyms & Terminology Defined
- AFH (Order Fulfillment / Logistics Metrics): Refers to monitoring the order lifecycle from order placement to delivery by distributors.
- SLA (Service Level Agreement): The promised delivery timeframe and performance standards distributors must hit.
- FTTR (First-Time Resolution Rate): The percentage of pharmacy support tickets or inquiries resolved on the first interaction without escalation.
- Platform Stickiness: Creating user habits so pharmacies consistently use the Aumet platform for routine ordering rather than offline channels.
Core Skill Sets Required
Domain Expertise B.Sc. in Pharmacy, clinical/retail pharmacy background, immediate availability
Tech & Tools CRMs (Salesforce, Zendesk, HubSpot), dashboard analytics, chatbot workflows
Soft SkillsArabic & English fluency, negotiation, conflict resolution/de-escalation
Operational FocusSLA monitoring, churn prevention, product feedback loops with Tech/Product teams
