Main Objective of the Position Our mission is to Simplify Life. avertra helps highly regulated, customer-centric industries, led by utilities and energy, deliver exceptional experiences through our MiCustomer platform and digital services.
This is a hybrid growth role for someone who is equal parts relationship builder, analyst, and problem solver. You will grow client and partner relationships, represent avertra and MiCustomer in the market, and, just as importantly, dig into customer data to find the insight that drives the next opportunity, for the client and for our own product and growth teams. It is the kind of role that suits a consulting or industrial-engineering mind that also loves being in front of people.
We are hiring more than one, and everyone starts broad, across accounts, client relationships, partnerships, and our MiCustomer User Group (MUG), so we can see where each person shines before specializing. You will begin by carrying conversations, extracting insight, and following up independently on live accounts. Within your second year, the path leads to owning accounts and pursuits end to end.
Because these relationships are largely with US clients, a flexible schedule with some evening overlap is part of the rhythm. You can work US hours if you prefer, or split your day in a way that keeps you present for the meetings that matter.
Main Job Responsibilities Accounts & Growth Planning
- Research assigned accounts and their industry context, map stakeholders, and identify whitespace and expansion opportunities.
- Contribute to and, over time, own account plans that connect client goals to avertra's capabilities.
Client Relationships & Discovery
- Build, maintain, and grow assigned relationships across our community, carrying the conversation and following up independently.
- Run discovery that goes beyond surface answers, surfacing the goals, constraints, and friction that reveal where we can help.
Customer Data & Insight
- Analyze usage and adoption data to spot patterns, risks, and expansion signals across accounts.
- Translate what you find into clear, actionable insight, both for the client and as voice-of-customer input to product and growth.
Pre-Sales & Solutioning
- Support pursuits with a product-owner mindset, shaping the right solution to a client's need alongside product and engineering.
- Articulate the value of the MiCustomer platform (MiPortal, MiAgent, MiComm) in terms the client's decision-makers care about.
MiCustomer User Group (MUG)
- Onboard new members, drive engagement and follow-ups, and contribute to planning and content, turning the community into insight and advocacy.
Events & Process
- Represent avertra and MiCustomer at conferences and sessions, on-site and virtual, and own the client follow-ups that come out of them.
- Design repeatable growth processes, templates, and lightweight tooling that make the whole team faster and sharper, and measure the impact.
Requirements
Genuinely Curious
- You ask the question behind the question, and you know how to turn curiosity into insight that others walk past.
Value Articulator
- You connect what we do to the outcomes a client actually cares about, in plain, compelling language, without hiding behind feature lists.
Relationship Builder
- You bring warmth and energy that make clients want to keep talking to you. In a client-facing role, presence is not optional.
Analytical
- You are comfortable in usage and adoption data, and you can separate signal from noise to find a real opportunity.
Process-Minded
- You see a better way to run things and you design it, an industrial-engineering instinct applied to how growth actually gets done.
Product-Owner Mindset
- In a pre-sales moment you translate a client's real need into a feasible, valuable solution, partnering naturally with product and engineering.
Knowledge, Skills and Abilities
- Strong process design: you can map how work is done and redesign it for speed and quality.
- Pre-sales and product-owner mindset: you translate client needs into feasible, valuable solutions.
- Advanced data analytics: you can analyze customer usage and adoption data and turn it into insight for product and growth.
- Excellent client engagement, discovery, and relationship-building skills, with an engaging, high-energy presence.
- Strong spoken and written English for US clients
Education Bachelor's degree in business, marketing, MIS, engineering, or a related field.
Experience - Around 2 to 4 years of experience. Exceptional candidates with more experience are welcome.
- Any external, client-facing experience is required.
- Experience in customer success or customer relationships, B2B or product marketing, market research, voice-of-customer, or project management is a strong plus.
Preferences - Background from a top-tier consulting firm (The big 4).
- Comfort with AI tools (for example Claude Code) is a plus, not a must.
Travel Work Schedule Flexible, with evening meetings required for US client overlap. Full US hours are an option, or split your day as long as key meetings are covered.
Benefits
- You'll join a global family of passionate people building a sustainable, scalable ecosystem committed to using logic to create a better experience.
- You will be empowered to drive change, challenge the status quo, and innovate without bureaucracy slowing you down.
- We will invest in you, with a clear path from broad exposure to owning accounts and pursuits of your own.
