Overview

We are seeking a highly disciplined, execution-driven Operations & Business Development Manager to lead and scale our collection operations across Kuwait.

The ideal candidate is hands-on, data-driven, and commercially strong, capable of managing field operations, drivers, warehouse activities, and key client relationships in real time while ensuring strict control, zero leakage, and continuous growth.

Key Responsibilities

1. Business Development & Key Accounts

Identify, approach, and secure contracts with key accounts
Build long-term partnerships and ensure account exclusivity
Negotiate commercial terms and increase monthly collection volumes
Handle client retention, complaints, and expansion opportunities
Represent the company professionally in all external engagements

2. Operations & Field Management

Oversee daily operations across all routes and drivers
Ensure on-time collections and efficient route execution
Track volumes vs targets vs historical performance
Monitor loading, unloading, and field execution
Ensure zero leakage, theft, or operational inefficiencies
Manage real-time field communication and issue escalation

3. Driver & Team Management

Manage drivers, storekeepers, and field teams
Enforce discipline, attendance, and company policies
Monitor performance, productivity, and behavior
Supervise through reporting tools (logs, photos, WhatsApp groups, etc.)
Ensure high standards of cleanliness, compliance, and accountability

4. Scheduling & Route Optimization

Prepare and manage daily and weekly collection schedules
Optimize routes based on:
Historical data
Collection volumes
Warehouse capacity
Control fuel usage and operational costs

5. Warehouse & Inventory Control

Supervise warehouse and storage operations
Maintain accurate inventory records (incoming, storage, dispatch)
Monitor tanks and bulk storage levels
Ensure zero stock loss, leakage, or manipulation

6. Quality Control

Ensure all collected material meets company quality standards
Inspect incoming materials and reject non-compliant loads
Coordinate with management on supplier performance and penalties

7. KPI Monitoring & Reporting

Track and report daily and monthly:
Collection volumes
Driver productivity
Key account performance
Inventory movement
Missed pickups and delays
Compare performance (daily, weekly, historical)
Identify gaps and take immediate corrective actions

8. Fraud Monitoring & Control

Monitor operations for irregularities or suspicious activity
Ensure strict control systems to prevent loss or manipulation
Flag and escalate issues immediately
Support management in loss prevention and audits

9. Execution & Management Follow-Up

Execute management instructions with urgency and precision
Follow up on:
Hiring
Logistics
Procurement
Ensure full task closure (execution, not just reporting)

Requirements

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, or a related field
Minimum 3–7 years experience in:
Logistics, supply chain, collections, or FMCG operations
Proven experience managing:

Drivers and field teams

Operations and routes

Strong sales and negotiation skills
Ability to work in a high-pressure, field-based role (up to 12 hours/day)
Solid knowledge of:

Warehousing

Inventory control

Quality management

High integrity, discipline, and accountability
Fluent in Arabic (mandatory) & English
Valid driving license preferred
GCC experience is a plus

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