Job Title: Customer Service Representative.
Company: Centric Prime
Location: Amman, Jordan (On-site)
Working hours: 4:00PM Till 12:00AM (Amman Time Zone)
Working Days: (Monday Through Friday)
About the Role
Our client is looking for a motivated and customer-focused Customer Service Representative to join their team in Amman.
The ideal candidate has strong English communication skills, previous customer service experience, and a positive, energetic personality. You should be comfortable communicating with customers, understanding their needs, and providing professional and effective assistance.
Key Responsibilities
- Respond to customer inquiries and provide accurate and helpful information.
- Handle customer requests, questions, and concerns professionally and efficiently.
- Maintain a high level of customer satisfaction throughout every interaction.
- Communicate clearly and professionally with customers.
- Handle challenging customer situations calmly and effectively.
- Follow up with customers when necessary to ensure their needs are addressed.
- Maintain accurate customer information and records.
- Follow company procedures and customer service standards.
- Work collaboratively with the team to ensure a smooth customer experience.
Candidate Requirements
- Excellent English, both spoken and written.
- Previous customer service experience.
- Excellent communication and interpersonal skills.
- Customer-focused and professional approach.
- Energetic, active, and positive personality.
- Ability to handle customers professionally and effectively.
- Good problem-solving and follow-up skills.
- Airline or travel industry experience is a plus.
