Who are we?
CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others.
CFI is hiring! Make your mark in the online trading industry.
Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!
Job Description:
We are hiring a talented Customer Service Officer - Crypto professional - to join our team.
Responsibilities:
Customer Experience & Support
- Deliver exceptional client experience across all channels (phone, email, live chat, WhatsApp)
- Support clients throughout their trading journey, ensuring clarity and confidence
- Personalize interactions and build strong client relationships
- Handle complex and sensitive cases professionally, turning challenges into positive outcomes
- Meet and exceed KPIs (CSAT, FTR, response time, quality standards)
Financial & Compliance Responsibilities
- Support clients with account opening, verification, and funding queries
- Ensure adherence to KYC, AML, and regulatory requirements
- Communicate trading risks and product information clearly and responsibly
- Escalate high risk or sensitive cases in line with compliance procedures
Systems & Operations
- Use CRM and support systems to accurately log interactions and client data
- Follow internal policies, procedures, and data protection standards
- Collaborate with internal teams to resolve client issues efficiently
- Adhere to schedules and operational forecasts
CX & Continuous Improvement
- Capture customer insights (VOC) and contribute to service improvements
- Support CX transformation initiatives, including AI and automation tools
- Identify opportunities to enhance efficiency and personalization
Requirements:
- Bachelor’s degree in business management
- Previous experience in customer service, financial services or fintech is a strong advantage
- Understanding of Crypto assets (BTC, ETH, altcoins) , Wallets (hot vs cold) , Blockchain basics (transactions, confirmations, gas fees)
- Basic understanding of financial markets (Forex, CFDs, etc.)
- Commercial mindset with focus on client retention and engagement
- Tech-savvy with ability to use CRM and digital tools
- Flexible, proactive, and able to work in a 24/7 environment
- Strong problem-solving skills and team spirit
Why join CFI?
- We’re a fast-growing, multinational company
- Competitive salaries and benefits
- Work and learn with industry professions
- Supportive and collaborative environment
- Unlimited opportunities for growth and development
