Technology Operations is responsible for day-to-day maintenance and management of organization’s IT infrastructure to ensure delivery of the agreed level of IT services to the business.

Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
Support and advice for Facilities Management/Office Services regarding office move planning
Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
Engage with business to conduct IT clinics / trainings as appropriate
LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
Knowledge of basic networking required (CCNA preferred) and Meeting room support
On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
Support for other locations/offices/Warehouses/Depots as appropriate
Ensure Cyber Security standard processes are followed for services provided
Provide VIP support to selective customers as per SLA and agreement
Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.

Organizational Skills

Ability to self-lead and organize a constructive working day in conjunction with the rest of the team

Personal \ Soft Skills

High sense of urgency.
Professional communication, customer service and interpersonal skills.
Time management
Ability to work with people at all levels in the organization.
Ability to work and operate independently
Excellent prioritization and problem-solving skills.
Troubleshooting skills
Ability to work collaboratively with others
Focused in taking end-to-end responsibility for issue resolution
Customer service mindset and pragmatic approach
Previous knowledge of working and communicating with diverse teams
Presentation skills for small groups/training

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

A.P. Moller - Maersk

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Associate technology Operations