Store Supervisor at Chalhoub Group Amman. Chalhoub Group is seeking an experienced
Store Supervisor to join their retail team in Amman. If you have 2 to 5 years of supervisory experience in beauty, cosmetics, skincare, or luxury retail, this could be the right opportunity for you. You will lead a team of Beauty Advisors, drive sales performance, and ensure exceptional customer experiences.
Company: Chalhoub Group
Location: Amman, Jordan
Department: RETAIL & DISTRIBUTION
Role: Store Supervisor
Job Type: Full Time
Experience: 2–5 years retail supervisory experience
About Chalhoub Group
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over
10 owned brands and strengthened its distribution and marketing expertise for over
400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for consumers. The Group delivers seamless omnichannel experiences across more than
950 stores, online platforms, and mobile apps.
Driving this innovation journey is
The Greenhouse — the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
People and Culture
Chalhoub Group fosters a
people-at-heart culture rooted in diversity, equity, and inclusion. Today, the Group brings together over
16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the
Great Place to Work® certification in several markets.
Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the
United Nations Global Compact, a signatory of the
Women's Empowerment Principles, and has pledged to reach
Net Zero by 2040.
What You Will Be Doing
Team Leadership and Beauty Advisor Management
- Supervise, coach, and motivate a team of Beauty Advisors to achieve individual and store performance goals
- Conduct regular performance reviews, provide feedback, and implement development plans
- Train new and existing team members on product knowledge, selling techniques, customer service standards, and company policies
- Create and manage staff schedules to ensure adequate coverage and operational efficiency
- Foster a positive, collaborative, and high-performing team culture
Customer Experience
- Ensure every customer receives exceptional service and personalized beauty consultations
- Resolve customer concerns and escalations professionally and promptly
- Monitor customer satisfaction levels and implement actions to enhance the overall shopping experience
- Lead by example in delivering outstanding customer engagement and service excellence
Sales and KPI Management
- Drive store sales performance and achievement of revenue targets
- Monitor and analyze key performance indicators (KPIs) including:
- Sales revenue
- Conversion rate
- Average transaction value (ATV)
- Units per transaction (UPT)
- Customer retention and loyalty program performance
- Individual team member sales performance
- Develop and execute action plans to improve sales results and KPI performance
- Identify opportunities for upselling, cross-selling, and promotional activities
Store Operations
- Oversee all day-to-day store operations to ensure smooth and efficient functioning
- Ensure compliance with company policies, procedures, and operational standards
- Manage inventory levels, stock replenishment, stock counts, and loss prevention initiatives
- Maintain visual merchandising standards and ensure store presentation aligns with brand guidelines
- Coordinate receiving, transfers, and inventory accuracy activities
Business Performance and Reporting
- Prepare and review daily, weekly, and monthly performance reports
- Analyze sales trends, customer feedback, and operational metrics to identify opportunities for improvement
- Support store management in implementing business strategies and operational initiatives
- Monitor expenses and contribute to achieving profitability objectives
What You Need to Succeed
Requirement Details
Experience 2 to 5 years of retail supervisory or leadership experience
Industry Beauty, cosmetics, skincare, or luxury retail preferred
Team Management Proven experience managing sales teams and driving KPI performance
Leadership Skills Strong leadership, coaching, and team development abilities
Customer Service Excellent customer service and communication abilities
Organizational Skills Strong organizational and problem-solving skills
Technical Skills Proficiency in POS systems, inventory management, and retail reporting tools
Availability Flexible availability including evenings, weekends, and holidays as required
What Chalhoub Group Offers
- Opportunity to turn your aspirations into reality
- Enriching experiences, learning, and development opportunities
- Exposure to different assignments within your role or through internal mobility
- Diverse career paths for extraordinary individuals
Benefits Package
- Health care coverage
- Child education contribution
- Remote and flexible working policies
- Exclusive employee discounts
GenAI in Your Application Process
To support a fair and consistent experience for all candidates, Chalhoub Group asks that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures the Group understands your strengths, your thinking, and how you approach real situations.
Diversity and Inclusion Commitment
Chalhoub Group values diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight customers. The Group is committed to inclusion and diversity.
All applicants are welcome to apply. The Group ensures equal opportunity for all applicants without regard to gender, age, race, religion, national origin, or disability status.
Why Join Chalhoub Group
- Work with a leading luxury retailer in the Middle East
- Be part of a Great Place to Work® certified company
- Lead and develop a team of Beauty Advisors
- Gain hands-on experience in store operations and sales management
- Work in a supportive, innovative, and inclusive environment
How to Apply
Interested candidates who meet the qualifications should submit their application using the
Apply For Job button on this page.
