Accountabilities & Key Roles:
- Monitor, inspect service delivery for soft services
- Oversee daily soft services operations (landscaping, cleaning, pest control, hospitality and waste management)
- Monitor soft services service providers and ensure service excellency
- Ensure compliance with P&Ps and soft service standards
- Assist in providing reports by including all soft services related sections and topics
- Create, verify and develop related soft services plans.
- Support site staff and supervisors during implementation of planned activities.
- Assist in the Operational execution according to the contract Documents.
- Follow up of daily staff, vendors and service providers according to the soft services contracts
- Support the implementation of health and safety procedures in soft services
- Manage soft services and ensure smooth running of the Bank’s systems and compliance with health, safety, environment and quality standards
- Provide training, management and guidance to directly employed staff
- Support site staff during implementation of planned activities.
Job Requirements
Education:
- Diploma in tourism and hotel management, or similar qualifications
Experience:
- +5 years of experience in soft services and facilities management
- Experience in banking sector is preferred.
Competencies:
- Attention to details and organizational skills.
- Strong Leadership skills
- Proactive mindset
- BICSc certified or similar cleaning standards
- Communication and teamwork skills.
- Problem-solving ability.
- MS Office
What We Offer at Arab Bank
At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
