Company Description Peopleons is a recently established global enterprise focused on expanding organizational reach and connecting candidates with companies across diverse regions. Operating on a worldwide scale, Peopleons specializes in HR consultancy, helping organizations optimize their talent strategies and workforce potential. The company is committed to delivering strategic initiatives that support growth, efficiency, and excellence for clients in multiple markets. By removing geographical barriers, Peopleons aims to create seamless connections and long-term value for both employers and professionals.
Job Description – Salon Co-ordinator
Job Summary
We are seeking an experienced, customer-focused, and results-driven Salon Co-ordinator to oversee the daily operations of a premium salon. The ideal candidate will ensure exceptional customer service, lead and motivate the salon team, manage business performance, and maintain the highest standards of service, hygiene, and professionalism.
The Salon Co-ordinator will be responsible for improving client satisfaction, and ensuring smooth day-to-day operations.
Key Responsibilities
Operations Management
Oversee the daily operations of the salon and ensure efficient workflow.
Ensure all salon services are delivered according to company standards.
Monitor appointment scheduling and maximize chair utilization.
Maintain cleanliness, hygiene, and safety standards throughout the salon.
Ensure compliance with local regulations and company policies.
Team Management
Recruit, train, mentor, and supervise hairstylists, beauticians, therapists, and reception staff.
Prepare staff schedules and manage attendance.
Conduct performance evaluations and provide coaching.
Motivate the team.
Foster a positive, professional, and collaborative work environment.
Customer Experience
Deliver exceptional customer service and ensure high client satisfaction.
Resolve customer complaints professionally and promptly.
Build long-term relationships with clients and encourage repeat business.
Ensure every guest receives a premium salon experience.
Business Development
Promote salon packages, memberships, and seasonal offers.
Monitor KPIs including client retention, average ticket size, and productivity.
Develop strategies to attract new customers and retain existing clients.
Financial Management
Monitor daily expenses, and profitability.
Handle cash management, POS reconciliation, and banking procedures.
Prepare operational
Control operating costs while maintaining service quality.
Inventory Management
Monitor stock levels of professional products.
Coordinate purchasing and supplier relationships.
Minimize product wastage and inventory losses.
Conduct regular inventory audits.
Qualifications
Bachelor's Degree or Diploma in Business Administration, Hospitality, Beauty Management, or a related field.
Professional salon management certifications are an advantage.
Experience
Minimum 5+ years of experience in Salon
Skills
Strong leadership and team management abilities.
Excellent customer service and communication skills.
Experience with salon booking and POS software.
Inventory and financial management skills.
Problem-solving and decision-making abilities.
Ability to work under pressure in a fast-paced environment.
Key Performance Indicators (KPIs)
Customer satisfaction and retention.
Team productivity and performance.
Appointment utilization rate.
Inventory accuracy and wastage control.
Staff retention and engagement.
Operational compliance and service quality.
