Accountabilities & Key Roles:
- Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue .
- Providing professional, and high quality service that meet customers’ requirements and exceeds their expectations.
- Developing the relationship with customers, and ensuring that customers profiles are updated (through implementing the KYC principle – Know Your Customers).
- Identify customer needs and fulfilling it with proper bank’s products or services.
- Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
- Promote & sell bank products/services to achieve the yearly set targets .
- Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)
- Ensure that brochures are up to date and in place
- Carry/handle efficiently custody items , keys as per custodian matrix and relevant P&P
- Adhere to Branch Operating Model .
- Carry out any task requested by the Branch Manager.
Job Requirements:
Education:
- Minimum Bachelor degree in business administration or finance.
Experience:
- Minimum 3 years experience in banking as Customer Relationship Officer.
Competencies:
- Minimum level 3 in English according to AB classification.
- Full awareness of bank’s products, services, rules & regulations.
- Strong orientation for sales and services.
- Excellent communication, negotiation & interpersonal skills.
- Excellent computer skills and problem solving skills.
