We are seeking a highly motivated and experienced Key Account Manager to manage key accounts across multiple sales channels, including
wholesale and corporate sales, while overseeing a team of sales representatives.
The role involves supervising sales activities, developing strong and sustainable relationships with major wholesale and corporate clients, and ensuring the achievement of sales and collection targets. The ideal candidate will maintain high customer satisfaction, protect the company’s professional image, and contribute to long-term business growth.
Key Responsibilities
- Manage key accounts across multiple sales channels, including wholesale and corporate clients.
- Supervise sales representatives and monitor their daily sales activities and performance.
- Define sales targets for wholesale and corporate channels, monitor progress, and ensure their achievement.
- Develop and maintain long-term relationships with key wholesale and corporate clients, ensuring their satisfaction, loyalty, and retention.
- Identify new business opportunities within the wholesale and corporate sectors to expand the company’s client portfolio.
- Conduct regular visits to wholesale and corporate clients to review product displays, receive feedback, identify shortages, and understand their business needs.
- Prepare and negotiate commercial offers, pricing agreements, contracts, and payment terms in line with company policies and approved profit margins.
- Oversee the collection of payments and ensure timely handover and coordination with the Finance Department.
- Analyze competitor activities, pricing, products, and promotional offers, and provide strategic insights and recommendations.
- Coordinate with warehouses to manage client orders, resolve pending issues, and ensure accurate and timely delivery.
- Address and resolve customer complaints in coordination with warehouses, Customer Service, and Service Center teams.
- Work closely with the Marketing Department to implement promotional campaigns, corporate offers, and seasonal sales initiatives.
- Monitor key performance indicators and prepare regular analytical sales reports for senior management.
- Provide guidance, training, support, and motivation to sales representatives to ensure high performance.
- Organize regular meetings with the sales team and key wholesale and corporate clients to discuss performance, challenges, opportunities, and proposed solutions.
- Ensure sales representatives maintain professionalism, strong product knowledge, and adherence to company policies and procedures.
Required Competencies
- Strong leadership and team management skills.
- Excellent sales, negotiation, presentation, and communication skills.
- Strong relationship-management skills with the ability to manage senior client stakeholders.
- Analytical thinking with the ability to monitor market trends, sales performance, and competitor activities.
- Strong organizational and account-planning skills with attention to detail.
- Customer-focused mindset with a proactive problem-solving approach.
- Ability to work under pressure and achieve assigned sales and collection targets.
- Strong commercial awareness and understanding of pricing, profitability, and payment terms.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- Minimum five years of experience in sales and key account management, preferably within wholesale, corporate sales, FMCG, electronics, or the electrical appliances sector.
- Proven track record of meeting or exceeding sales and collection targets.
- Previous experience managing wholesale and corporate accounts is preferred.
- Proficiency in Microsoft Office and familiarity with sales reporting and CRM tools.
- Valid driving licence
