Client: Confidential Leading Law Firm
Employment Type: Full-time
Experience: 1–4 years
Recruitment Partner: Line Two
About the Role
Line Two is supporting a confidential leading law firm in Jordan to hire a Debt Collection Officer. This role will support debt recovery activities for banking, financial services, and corporate clients by following up on outstanding accounts, negotiating payment arrangements, maintaining accurate case records, and coordinating with legal teams when escalation is required.
Key Responsibilities
- Manage and follow up on assigned debt collection and debt recovery cases.
- Contact customers/debtors through approved communication channels to follow up on outstanding amounts.
- Negotiate payment plans, settlement arrangements, and repayment commitments in line with client instructions and internal procedures.
- Review account details, outstanding balances, case history, and supporting documentation before taking collection action.
- Maintain accurate case notes, follow-up records, payment commitments, and supporting evidence.
- Coordinate with legal teams on cases requiring escalation, legal action, or further review.
- Track collection progress, pending actions, broken promises, and recovery status using internal systems.
- Prepare regular updates and reports on collection activity, recovery outcomes, and case progress.
- Ensure all collection activities are handled professionally, ethically, and in line with applicable policies and legal requirements.
- Support client communication and internal coordination to ensure timely handling of debt recovery matters.
Required Qualifications
- Bachelor’s degree in Business, Finance, Accounting, Law, Banking, or a related field.
- 1–4 years experience in debt collection, debt recovery, banking collections, legal collections, credit control, or similar roles.
- Experience within banks, financial institutions, law firms, or debt collection services is strongly preferred.
- Strong negotiation, communication, and follow-up skills.
- Ability to handle sensitive cases professionally and maintain confidentiality.
- Strong attention to detail and ability to maintain accurate records and case updates.
- Good Excel and reporting skills.
- Strong written and verbal communication skills in Arabic and English.
Preferred / Nice to Have
- Experience dealing with banking portfolios, overdue facilities, credit cards, personal loans, corporate debts, or legal recovery cases.
- Familiarity with case management systems or collection management tools.
- Understanding of legal collection processes, documentation requirements, and escalation procedures.
- Prior experience working with banks, financial institutions, legal recovery teams, or outsourced debt collection providers.
How to Apply
Apply via LinkedIn with your updated CV. Please include your notice period, current location, and relevant experience in banking collections, debt recovery, law firms, or legal collections.
Equal Opportunity
We welcome applications from all qualified candidates. Hiring decisions are based on skills, experience, and role requirements.
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