Job Responsibilities:
1) Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
2) Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
3) Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
4) Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met;
5) Other tasks assigned by supervisors.
Qualification Requirements:
1) Technical associate’s degree or above;
2) Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
3) Have the ability to find and troubleshoot faults in the field;
4) Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
5) A flexible approach to work, travel and unsociable hours;
6) Valid driving license and good driving record.
Key Competences:
1) System installation
2) System configuration and debugging
3) Troubleshooting
4) Replacement of spare parts
5) On-site training
