Human Resources Coordinator
Main Job Duties
The Human Resources Coordinator will support the daily operations of the HR department at RIVAGE Headquarters in Amman. The role is responsible for coordinating recruitment, hiring, employee records, salaries, payroll data, attendance, HR documentation, employee support, team-related issues, and daily HR operations through the company’s HR system, Kayan HR.
Key Responsibilities:
* Coordinate and support the full recruitment cycle, including job posting, CV screening, candidate shortlisting, interview scheduling, applicant communication, and follow-up with department managers.
* Support hiring procedures by preparing employment offers, collecting required employee documents, preparing contracts, completing employee files, and coordinating joining formalities for new employees.
* Use and maintain the Kayan HR system for employee records, attendance, leave requests, payroll-related data, employee information, HR documentation, and reporting.
* Ensure that all employee information on Kayan HR is accurate, updated, and properly documented.
* Manage employee onboarding and offboarding processes, including orientation, document collection, clearance forms, exit procedures, and final settlement coordination.
* Maintain accurate physical and digital employee records, including contracts, IDs, social security documents, attendance records, leave balances, salary details, warnings, and HR letters.
* Support monthly payroll preparation by collecting, reviewing, and verifying attendance, overtime, deductions, allowances, commissions, unpaid leave, salary adjustments, and other payroll-related data.
* Coordinate salary administration matters, including salary records, salary changes, employee salary inquiries, payroll inputs, and approved compensation updates.
* Prepare HR letters and official documents, including salary certificates, employment letters, warning letters, internal memos, experience letters, and other HR-related documents as required.
* Monitor employee attendance, punctuality, absences, annual leave, sick leave, unpaid leave, and other leave requests in coordination with department managers.
* Respond to employee inquiries in a professional and confidential manner regarding HR policies, attendance, leave, payroll, benefits, salaries, and company procedures.
* Support employees and department managers in handling day-to-day team issues, workplace concerns, communication challenges, attendance matters, disciplinary follow-ups, and employee requests in a fair and professional manner.
* Assist in resolving basic employee relations matters by listening to team concerns, documenting issues, escalating serious cases to management, and following up on approved actions.
* Support the implementation and communication of HR policies, procedures, internal regulations, and company standards.
* Assist in maintaining a respectful, professional, and productive work environment across departments by supporting clear communication between employees, team leaders, and management.
* Coordinate training and development activities, including scheduling sessions, maintaining training records, and following up with employees and managers.
* Assist management with performance review coordination, employee evaluation documentation, probation period follow-up, and improvement plans when required.
* Ensure compliance with Jordanian labor law, social security requirements, company policies, and internal HR standards.
* Coordinate with accounting, administration, and department managers on HR-related matters, including salaries, payroll, benefits, staffing needs, employee documentation, attendance records, and employee-related issues.
* Prepare HR reports related to recruitment, attendance, employee turnover, salaries, payroll data, leave balances, employee records, team issues, and other HR performance indicators as requested by management.
* Handle confidential employee and company information with professionalism, discretion, and integrity.
* Support general HR administration tasks and contribute to improving HR systems, internal procedures, employee experience, team communication, and overall department efficiency.
Job Requirements
* Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
* 2–4 years of experience in HR coordination, recruitment, payroll support, or employee administration.
* Experience using HR systems is required; experience with Kayan HR is preferred.
* Good knowledge of recruitment, attendance, payroll coordination, employee records, and basic Jordanian labor law.
* Strong communication skills in Arabic and English.
* Good computer skills, especially Microsoft Office and Excel.
* Organized, detail-oriented, confidential, and able to follow up with employees and managers professionally.
