Company Description United Business Applications (UBA) is a regional leader in business applications, delivering unique solutions to clients across the global market, with a strong presence in the MENA region. The company focuses heavily on developing human capital, fostering a culture where about 50 full-time team members can continually learn, grow, and contribute to long-term success. UBA supports over 4,000 business users and has completed more than 400 projects worldwide over the past 20+ years. The company is a Microsoft Business Solutions Partner, Salesforce Partner, and the largest Sage Partner in the region, and has developed its own award-winning systems, including the DXTR Automotive Dealer Management System and Kayan HR HRMS. This combination of proven expertise and ongoing innovation offers team members exposure to diverse industries, technologies, and growth opportunities.
Role Description This is a full-time, on-site Operations role based in Amman, Jordan. The Operations team member will help oversee day-to-day business processes, ensuring efficient delivery of services and solutions to clients and internal stakeholders. Responsibilities include monitoring workflows, coordinating cross-functional activities, supporting project and service delivery, and assisting in the optimization of operational procedures. The role involves regular communication with internal teams and partners, tracking performance metrics, identifying areas for improvement, and contributing to documentation and reporting. The Operations team member will also support implementation of best practices, contribute to continuous improvement initiatives, and help maintain high standards of client satisfaction.
Qualifications
- Candidates should possess strong Analytical Skills to interpret data, monitor performance, and support process improvements.
- Candidates should possess clear and professional Communication skills for coordination with internal teams, partners, and clients.
- Relevant experience in technology, business applications, or professional services environments is beneficial.
- Bachelor’s degree in Business Administration, Operations Management, Engineering, Information Systems, or a related field is preferred.
- Ability to work collaboratively in a fast-paced environment, with strong organizational skills and attention to detail.
- Proficiency in productivity and collaboration tools (e.g., Microsoft Office, project management software) is an advantage.
