Key Requirements
- Directs, supervises and coordinates the activities in Telecommunication department
- Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
- Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
- Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
- Establishes and maintains effective employee relations
- Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
- Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
- Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
- Maintains up to date list of all telecommunication equipment
- Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
- Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
- Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
- Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
- Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel
- Prepares and controls departmental budgeted
- To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
- Supervising People
- Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:
- Participate in staff recruitment
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
- Provide input for performance review discussions in line with company guidelines
- Ensure new staff complete their Orientation program on a timely basis
- Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
- Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
- Conduct effective staff briefings to communicate guest requirements and shift priorities
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
