Accountabilities & Key Roles:
- Participate in developing procedures & standards related to front desk
- Provide service excellency in reception and front desk services.
- Supervising on providing highest levels of front desk services within the bank’s premises
- Supervising on providing highest levels of reports.
- Supervise the performance of front desk levels of the facilities management services
- Guide the visitors through the routes and provide continued feedback.
- Monitor, record visitors in high quality logs, reports, and dashboards to ensure data analysis processes and visitors management
- Follow-up and update customer status and information.
- Identify and suggest possible improvements on procedures, technology and artificial intelligence initiatives.
- Responsible for the administration and operation of receptions
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to related team members.
- Monitors and ensures that no unknown person enters the bank building
- Receives visitors to the bank building and directs them to the relevant dept with proper coordination.
- Keep receptions areas maintained, clean and organized to ensure bank image is in best conditions
- Greet and welcome visitors in professional manner
- Answer and direct phone calls
Job Requirements
Education:
- Diploma degree in any related field
Experience:
- 10+ years with a large companies / banks
Competencies:
- Good in English and Arabic.
- Presentable and professional appearance
- Established interpersonal skills.
- Excellent communication & reporting skills.
- Proven experience as a help desk or customer support role.
- Strong analytical & problem-solving skills
- High attention to details & data accuracy
- Coordination & organizational skills
- Professional in Microsoft Office
