The Function Purpose
Lead and drive end-to-end transformation initiatives across Lending & Credit solutions, ensuring delivery of efficient, scalable, and customer-centric processes and systems.
Main Responsibilities
- Lead and deliver Lending & Credit transformation initiatives across products, processes, and systems, ensuring alignment with business objectives and timely execution across all geographies.
- Act as the central coordination point between Business, IT, Operations, and Risk, managing stakeholder communication, alignment, and expectations.
- Assess and analyze existing lending and credit processes to identify gaps, inefficiencies, and automation opportunities, and lead end-to-end process re-engineering and standardization initiatives.
- Develop AS-IS and TO-BE process models aligned with target operating models to enhance turnaround time, cost efficiency, and customer experience.
- Translate business needs into clear requirements (BRDs, user stories, functional specifications) and ensure alignment with enterprise architecture and system capabilities through close collaboration with technical teams.
- Oversee testing and implementation activities, including validation of test scenarios, participation in UAT, defect resolution, and ensuring smooth production releases and post-implementation reviews.
- Define and monitor KPIs and performance metrics, leveraging data and analytics to track performance, generate insights, and support decision-making and prioritization.
- Manage the transformation backlog and prioritization framework based on business impact, risks, and client needs.
- Drive change management and adoption of new processes and systems, addressing stakeholder concerns and ensuring successful implementation.
- Identify and implement innovative solutions, staying updated on industry trends and fostering continuous improvement and operational excellence.
- Lead and mentor team members, while monitoring delivery performance, resource allocation, and proactively addressing risks and bottlenecks.
- Provide input into the lending transformation roadmap and ensure alignment with management direction and business priorities.
Background
- Bachelor’s degree.
- (5+) years of relevant experience.
