Job Scope
Ensure the highest standard of Customer Care and Service at all time.
Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.
Self Management
Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
Comply with Company Grooming Standards
Comply with Time and Attendance Policies
Actively participate in training and development programs and maximise opportunities for self development
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Health, Safety and Security
Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
Familiarize yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
Financial Management
Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
People Management
Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:
Participate in staff recruitment
Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
Provide input for performance review discussions in line with company guidelines
Ensure new staff complete their Orientation program on a timely basis
Assist with the preparation of efficient departmental work schedules
Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities
Operational Knowledge
Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
Recycle where-ever possible and enforce cost saving measures where appropriate
General
Comply with the Company’s Corporate Code of Conduct
Familiarize yourself with the company values and model desired behaviors
Perform tasks as directed by the Manager in pursuit of the achievement of business goals
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
