Bigo Live - User operations advisor
Responsibilities:
1.Managing and maintaining the platform’s existing user , including but not limited to activity promotion, activity execution, and daily data updates.
2.Familiar with live-streaming platform features and operational workflows, able to quickly help users identify and resolve issues.
3.Familiar with and able to accurately understand the needs and psychological traits of VIP users; capable of handling conversations with VIP users effectively, calming their emotions, enhancing their sense of trust, and strengthening their engagement and loyalty to the platform.
4.Responsible for establishing contact with VIP users, collecting, compiling, analyzing and managing user information;
5.Coordinate and analyze various effective activities in accordance with the policies/plans of the operational team, and also help the operational team to collect questions and feedback from VIP users.
Requirements:
1.Bachelor's degree or above, base in Amman.
2.German and English as a working language;
3.Good image, good temperament, 1+ year of VIP Customer Service experience is preferred;
4.Liked the internet field, and can quickly adapt to the live field streaming;
5.Having good communication skills, able to analyze the psychology of users and take the initiative to provide good service; Good at using excel
6.Responsible and reliable. Able to work under pressure, able to respond to problems, make timely and reasonable solutions.
