- Job Title – Team leader (Customer support)
- Type – long term
- Work Location – Jordan
- Salary – 460 JOD
- NP- Immediate
- Industry- Retail
Mandatory details/Skills-
Lead, manage, and motivate a team of customer support executives to achieve performance targets
Monitor daily operations, ensuring SLAs and KPIs (AHT, CSAT, FCR) are consistently met
Handle escalated customer queries and provide timely resolution
Conduct regular team briefings, coaching sessions, and performance reviews
Analyze reports and identify areas for process improvement and efficiency
Ensure high-quality customer interactions through call monitoring and feedback
Collaborate with cross-functional teams to resolve complex customer issues
Train and onboard new team members, ensuring adherence to company policies
Maintain team productivity, attendance, and engagement levels
Drive customer satisfaction and continuous improvement initiatives
Key Skills Required
4 years of experience in customer support/call center, with at least 1–2 years in a team lead role
Strong leadership and team management skills
Excellent communication skills (verbal and written)
Experience handling escalations and complex customer issues
Proficiency in CRM tools and MS Office
Flexibility to work in shifts (if required)
Immediate joiners preferred
Email - rebecca@tascoutsourcing.com
