Job Title: Customer Service Representative (Airline/Ticketing Experience Required)Company: Centric Prime
Location: Amman, Mecca Street, Abraj Mecca.
Working Hours: Monday – Friday from 6 pm – 2 am Amman time.
(Night Shift)
About Us:
Centric Prime is a remote staffing agency that helps businesses in the U.S. hire and manage top talent from Jordan. We specialize in providing skilled professionals in roles such as sales, customer service, digital marketing, social media management, virtual assistance, IT support, and more.
Our mission is to empower companies to streamline operations, reduce costs, and scale efficiently by building high-performing remote teams. We handle recruitment, onboarding, HR, and payroll—so our clients can focus on growth while we take care of the rest.
At Centric Prime, we’re not just connecting businesses with talent; we’re creating opportunities that drive success on both sides.
Job Overview:
We are currently hiring on behalf of one of our clients, a travel agency, for the position of Customer Service Representative. We are looking for candidates with a strong background in airline operations and ticketing who can deliver high-quality customer support.
Key Responsibilities- Handle customer inquiries via phone, email, or chat in a professional and timely manner
- Assist customers with bookings, modifications, cancellations, and general travel-related requests
- Resolve customer issues while ensuring a high level of satisfaction
- Accurately use ticketing systems to process and manage requests
- Maintain clear, professional communication with customers at all times
Requirements- Proven experience in customer service (non-sales roles preferred)
- Mandatory: Strong experience in airline ticketing and travel industry operations
- Familiarity with ticketing systems (e.g., GDS systems such as Amadeus, Sabre, or similar)
- Excellent communication skills in English (spoken and written)
- Ability to work night shifts (6:00 PM – 2:00 AM, Jordan Time)
- Strong attention to detail and problem-solving skills
- Previous experience in a travel agency or airline-related role
- Experience handling high-volume customer interactions
What We Offer- Professional and supportive work environment
- Opportunities for growth and development
