Location: Amman, Jordan
Employment Type: Full-Time
Key Responsibilities
1. Operations Coordination
- Assist in coordinating daily collection operations and field activities.
- Monitor daily collection schedules and ensure timely execution.
- Follow up with drivers and field teams regarding daily assignments.
- Escalate operational issues to management when required.
- Support smooth communication between field teams, warehouse, and management.
2. Field & Driver Support
- Coordinate with drivers to ensure collections are completed according to schedule.
- Monitor attendance and daily activities of drivers and field teams.
- Follow up on delays, missed pickups, and operational issues.
- Ensure company policies and operational procedures are followed.
- Collect and maintain operational records, logs, and supporting documentation.
3. Scheduling & Route Coordination
- Assist in preparing daily and weekly collection schedules.
- Update collection routes based on operational requirements.
- Coordinate route changes with drivers and supervisors.
- Help monitor fuel usage and operational efficiency.
4. Warehouse & Inventory Support
- Coordinate with warehouse personnel regarding incoming collections.
- Assist in maintaining inventory records for incoming and outgoing materials.
- Monitor warehouse documentation and stock movement.
- Report discrepancies or operational issues immediately.
5. Quality & Compliance
- Assist in ensuring collected materials meet company quality standards.
- Report non-compliant materials or operational irregularities.
- Ensure operational procedures and company standards are consistently followed.
6. Reporting & KPI Support
- Prepare daily operational reports including:
- Collection volumes
- Driver activities
- Missed pickups
- Operational delays
- Inventory movement
- Maintain accurate operational records.
- Support management with performance tracking and reporting.
7. Administrative & Operational Support
- Follow up on operational tasks assigned by management.
- Coordinate with procurement, logistics, and administration when required.
- Support document preparation and record keeping.
- Ensure assigned tasks are completed accurately and on time.
8. Communication & Coordination
- Maintain effective communication with drivers, warehouse staff, suppliers, and management.
- Coordinate meetings, operational updates, and field communications.
- Respond promptly to operational inquiries and urgent issues.
Requirements
- Bachelor's degree in Business Administration, Project Management, Engineering, Logistics, Supply Chain Management, or a related field.
- Minimum 2–5 years of experience in operations coordination, logistics, supply chain, administration, FMCG, or related industries.
- Ability to work in a high-pressure, field-based role (up to 12 hours/day) 6 days per week.
- Experience coordinating drivers, field teams, or operational activities is preferred.
- Strong organizational and multitasking skills.
- Excellent communication and coordination abilities.
- Ability to work in a fast-paced, dynamic environment.
- Ability to work under pressure and manage multiple priorities.
- Must be available 24/7 to respond to operational requirements, emergencies, and business-critical issues as needed.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Experience using WhatsApp, Google Maps, and reporting tools for operational coordination.
- Fluent in Arabic and English.
- Valid Jordanian driving license is preferred.
