ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.
ABOUT THE PROPERTY
Cloud 7 Hotel and Residence, Aqaba
Cloud 7 Residence Aqaba is a new gem in the spectacular lifestyle destination Ayla Oasis, that welcomes the next generation of travellers and guests seeking unique experiences right in the heart of Aqaba’s dynamic community. Located in the pristine waterfront resort, nestled in the turquoise man-made lagoon on Jordan’s Red Sea coast, Cloud 7 welcomes visitors in its vibrant, spacious, and inviting setting in the heart of the Marina Village, which offers a range of dining and shopping experiences.
ABOUT AQABA
Where Ancient Charm Meets Modern Luxury
Step into a world of enchantment at Ayla Aqaba, where ancient allure intertwines with contemporary luxury against the stunning Red Sea backdrop. Ayla isn't just a destination; it's a visionary sanctuary blending history, culture, and unique experiences. Positioned as a cornerstone of Jordan's tourism, Ayla stands for sustainable growth and environmental harmony.Nestled along 17 kilometres of waterfront, Ayla seamlessly integrates with nature, offering a haven for those seeking sun-kissed shores, artistic inspiration, and thrilling adventures. Explore Petra's treasures or marvel at Wadi Rum's beauty while immersing in Aqaba's rich heritage along its 27-kilometre shoreline. Surrender to Ayla's captivating allure and embark on a transformative journey where history, culture, and natural beauty converge.
ABOUT THE ROLE
Reporting to: General Manager
Dotted line to: Operations Manager
Collaborating with: All Departments
Location: Aqaba
ROLE IMPACT
The Assistant Front Office Manager is instrumental in maintaining top-notch quality, service, and guest satisfaction at our hotel. They collaborate with stakeholders to create exceptional guest experiences. Responsibilities include overseeing all Front Office operations, managing staff, and embodying the brand's values as an ambassador. They also foster partnerships and collaborations within the community and industries, ensuring strategic planning and leadership for optimal service culture, operations, and guest satisfaction. The Assistant Front Office Manager supports on-site training for emerging talents, collaborates on innovative concepts, and drives art partnerships and collaborations that benefit the community. This role encapsulates a commitment to hospitality excellence, guest-centric experiences, and community enrichment, making it pivotal in our hotel's success.
JOB DESCRIPTION
KEY RESPONSIBILITIES:
- Create bespoke guest experiences, ensuring guests receive a warm welcome and a friendly farewell.
- Supervise and oversee all Front Office operations, including pre-arrival, check-in, and check-out processes, as well as reservations and transportation arrangements.
- Compile and assess daily reports, including occupancy rates, revenue details, and guest satisfaction levels.
- Establish targets, KPI’s, schedules, policies, and procedures for the team.
- Ensure smooth running of operations, take corrective actions, handle customer inquiries, feedback, and complaints in a timely and professional manner to ensure guest satisfaction.
CONNECTION
- Greets VIP guests upon their arrival, escorts them to their room, establishes a good rapport, and offers assistance for the length of their stay.
- Recruit, train, evaluate, and motivate Front Office staff, conducting regular meetings and briefings.
- Ensure cooperation with all relevant departments to work together on all guest questions or requests.
INNOVATION
- Forge partnerships and collaborations within the community and across industries, to bring new opportunities and ideas.
- Respects and applies environmental sustainability practices, implementing the latest industry techniques.
- Implement innovative strategies to enhance the procedures of the department.
CURATION
- Implement innovative strategies to enhance the procedures of the department.
- Maximizes hotel revenue by controlling room inventory, group blocking, packages, up-selling & cross-selling, and maximizing REVPAR.
LEADING THE WAY
- Lead by example, demonstrating excellent teamwork skills.
- Promote Kerten Hospitality's values and culture both internally and externally.
EXPERIENCE & SKILLS
- Two years of previous experience as an Assistant Front Office Manager is required.
- Fluent in English, Arabic proficiency preferred.
- Deep understanding of front office standards and best practices.
- Ability to ensure a top-notch lifestyle guest experience.
- Skilled in leading, motivating, and managing diverse teams effectively.
- Proficient in hotel operations, SOP development, budget management, and technology integration.
- Innovative mindset to curate unique guest experiences and collaborate effectively with teams and suppliers.
