Employment Type: Full-time
Work Location: On-site
Program: International Program
About Jo Academy
Jo Academy is a pioneering EdTech Company founded in 2014, offering a comprehensive digital learning platform across Jordan and the region. We serve diverse age groups through an integrated, interactive learning experience designed for national and international school students, as well as university learners.
Powered by AI and cutting-edge technologies, Jo Academy enables personalized and adaptive learning journeys that respond to different needs and learning styles. Today, we support over two million learners through thousands of interactive lessons and educational resources.
Jo Academy is a member of ULA Group, alongside ULA KSA, and contributes to a broader vision of integrating emerging technologies, such as AI-powered adaptive learning, AR/VR, and virtual schools, into the education ecosystem in the region and beyond.
Our Purpose
Jo Academy is driven by a clear purpose: to make education accessible, seamless, and engaging. Our mission focuses on increasing knowledge, building skills, and personalizing digital learning experiences. Through tech-enabled education, we are committed to empowering Arab learners, expanding their opportunities, and advancing digital education to better serve our community.
Our Values
At Jo Academy, we foster a culture of innovation, creativity, and impact. As a leader in the EdTech field, we are committed to delivering meaningful products and services that truly make a difference.
Our team is passionate, diverse, and excellence-driven, united by a shared belief in the power of education and technology to shape the future.
Key Responsibilities
- Make outbound calls to generate leads and close sales opportunities.
- Respond promptly and professionally to inbound queries from prospective clients and existing customers.
- Maintain accurate call records and customer information in the CRM system, ensuring timely follow-up with prospects.
- Participate actively in promotional campaigns and sales events to support business growth.
- Escalate customer complaints or complex queries to the Team Leader or Supervisor for resolution.
- Develop and maintain strong relationships with existing clients to encourage repeat business and referrals.
- Identify customer needs and recommend appropriate products or services to meet those needs effectively
- Assist in preparing sales proposals, quotes, and contracts for clients.
- Follow up on pending orders to ensure timely delivery and customer satisfaction.
- Meet or exceed individual sales targets and contribute to overall team goals.
- Perform any additional relevant tasks assigned by the direct supervisor
Qualifications And Requirements
- Bachelor’s degree in Business Administration, Marketing, social media, Multi Media or any related field is mandatory.
- High school in IGCSE, AP, ACT, or IB is mandatory.
- Previous experience in e-commerce or B2C sales is highly preferred.
- 0-2 years of proven experience in tele-sales or inside sales.
- Strong communication, negotiation, and closing skills.
- Ability to work under pressure and meet performance KPIs.
- Passionate, goal-oriented, and confident in telephone-based selling.
Recruitment Statement
Only qualified and shortlisted candidates will be contacted. At Jo Academy, we are committed to equal opportunity, diversity and inclusion. We welcome applications from candidates of all backgrounds, identities, and experiences.
