"INTERNAL CONTROLLER
Amman Mutualised Support Office (AMSO)
Family: Transversal
Grade: 11 / 2553 JOD Gross / Monthly
Workplace: Amman
Duration: Temporary position, 1 year
Reports hierarchically to: Head of Resources
Functional reporting line to: Head of Resources
Internal relationships: Other AMSO staff (HR, Administration, Facilities, Finance), MENA team members from other OCs, Intersection Protocol Office, as well as Hosted individuals and MSF entities
Relevant key positions in other HQs and Hubs, including internal auditors and compliance departments
External relationships: External auditors
Context
Amman Hub
MSF has been present in Amman since 2006 with different Missions and OCs and since 2015 with delocalised HQ offices.
In 2018, MSF signed a Host-Country Agreement (HCA) with the Jordanian authorities and consolidated its presence in the country becoming one of the MSF Hubs around the world, with the aim to support the quality of our operations in the region and beyond.
Today, Amman Hub is a complex setting including the presence of 5 OCs with Operations and Organizational Support:
Units: OCA MENA (Middle East Northern Africa), OCBA CAHM (Center for Advanced Humanitarian Medicine), OCG MESO (Middle East Support Office)
Operational Cells: OCBA Cell 1 (Afghanistan, Yemen, Syria) and OCG Cell 5 (Iraq, Lebanon, Yemen, Syria)
Missions: Permanent missions including OCP Jordan (Reconstructive Surgery Hospital), and ad hoc temporary hosted missions including OCA Palestine/Gaza/Syria, OCB Syria/Palestine, OCBA Palestine/Gaza/Yemen, OCG Lebanon/Iran/Iraq/Sudan/Yemen/Syria,
An intersectional Amman Mutualised Support Office (AMSO): covering HR, Administration, Facilities (Logistics, ICT, Supply) and Finance, supporting OCA, OCBA and OCG teams in Amman
Hosted positions from different OCs and the International Office
Amman Mutualised Support Office (AMSO)
The AMSO is an intersectional unit, which purpose is to support MSF teams based in Amman to fulfil their role amid the growing complexity of MSF interventions and new challenges in the Middle East and beyond.
The AMSO provides direct support in terms of HR, Administration, Facilities (Logistics, ICT, Supply) and Finance to 3 OCs (OCA, OCBA and OCG), as well as hosting entities and staff that might need to be temporarily relocated to Amman.
The main objective of the AMSO is to strengthen its ability to respond to the OC’s growing and evolving needs in the region, in order to guarantee coherent, effective and efficient support, and a welcoming and organised environment in Amman Hub.
The AMSO is managed by a Head of Resources who currently operates under the direct supervision of OCA Head of Bureau, while the ownership of the AMSO belongs to the 3 OCs represented by the leaders of the three OCs organized in a Steering Committee.
After three years of running, and despite big achievements in terms of policies harmonization and streamlining procedures and tools, there is still a lot of work to do. Growing ambitions in Amman and in the region by some OCs, compounded with a destabilized region, has implied a permanent increase of volume and complexity of the work for the team: increase by more than 232% (37 to 123) of the number of people supported in 3 years, high turnover and hosting has become an activity in itself (AMSO has hosted over 335 people since 2023, including from all OCs, regular and emergency Missions teams, CIMTs, etc.).
Objectives of the position
The above-mentioned intersectional set-up, supported OCs and multiple HQs and missions, delocalised entities permanently or temporarily supported or hosted, comes with a certain degree of diversity, complexity, and volume of activities, as well as responsibility and accountability towards the involved stakeholders.
The Internal Controller position is a new and temporary position. It is a transversal and interdepartmental, with oversight on all AMSO departments internal controls (understood here as standards, processes, policies, procedures and tools). It is not only a financial position.
Under the direct supervision of the Head of Resources, being part of the AMSO Coordination Team[DC1] [Sd2] , in coordination with the concerned people and other stakeholders, she/he is putting in place a control strategy which helps supporting quality, effectiveness, efficiency and integrity of AMSO services. It contributes to build trust in the AMSO.
The objective of the Internal Controller’s position is on one side to support and facilitate the work of AMSO departments, in a spirit of constant dialogue with the AMSO departments (considering context, constraints and resources), and on the other side to help guaranteeing to all supported MSF sections, entities and missions both:
Internal (MSF) compliance/adherence with its defined internal controls, analysis whether they are fit for purpose, as well as stress on risks and gaps, therefore supporting each department prioritising their structuring efforts and strengthening their internal controls.
and external (Jordan, other countries, international standards) compliance (notably in legal, fiscal terms or financial reporting to authorities).
To do so, the Internal Controller may use internal and external audits to assess the organisational processes. She/he
follows up on the findings and relevant recommendations.
Together with the Finance Manager, Head of Resources, the position is also playing a role to support the budgeting and reporting processes (internally for rebilling and externally for financial statements and audits).
Specificities of the position
General framework & methodology
Refers to MSF HQ control framework to be able to build a coherent and consistent Amman framework, included in a broader frame, considering the nature of the intersectional support AMSO gives and specificities of other served MSF OCs and entities
Analyses risks inherent to the activities of the AMSO to anticipate them and/or manage them in a structured way
Draws a control framework to ensure roles, responsibilities and collaboration are well defined between the Internal Controller and the departments and activities composing the AMSO (HR, Administration, Facilities, Finance)
Draws the AMSO processes
Schedules areas to be controlled in priority according to the risks, potential impact and probability of occurrence above mentioned
Prevents risks by informing and raising awareness within the AMSO team
Makes sure prevention, detection and reaction to risks related to Corruption to its international sense (including stricter sense of corruption, bribery and fraud for instance) are included into the control framework
Makes sure Data protection is integrated into AMSO departments’ internal controls
Internal compliance/adherence
Together with the Heads of AMSO Departments, ensures all existing Internal Controls are known and gathered on the AMSO sharepoint
Analyses whether Internal Controls are fit for purpose
Identifies the gaps and related risks
Reports on them, proposes adjustments and makes recommendations
Contributes accordingly to the definition of yearly and quarterly priorities for the AMSO departments
Advises Heads of Departments in the definition and design of their internal controls
To support this work, considers asking for the support of Internal Auditors. In that case, She/he is the focal point for them, follows up on the findings and relevant recommendations.
External compliance
In coordination with Protocol Office (and possibly ILD), evaluates the current and future challenges related to laws and regulations (including fiscal) applicable to MSF and AMSO in Jordan
Analyses the requirements from external supervisory authorities, including the annual financial statements and related external audit
In the case of planned (e.g. yearly financial statement process) or unplanned external audit, the Internal Controller is the focal point for the auditors, defines the frame, follows up on questions and makes sure the requested clarifications are provided and changes are done.
Reports on them, proposes adjustments and makes recommendations based on a dialogue with the AMSO departments, considering context, constraints and resources
Follows-up, advises and support related actions
Budgeting and reporting
Designs the frame of budgeting, follow-ups and financial reporting activities (for instance but not exclusively roles and responsibilities with Finance team, review of the tools, how to collect information on average expenses and future needs, and how we align the different OCs timeframe, etc.) for the different entities MSF support
After the first drafts are produced by the Finance Manager, finalises the budgets and narratives
Guarantees the quality of budgets, based on analysis of needs, follow-up of real expenses and forecast of future expenses, analysing variances from one period to another, with a clear narrative accessible to the relevant stakeholders
Controls and signs the rebilling reports to the MSF entities AMSO supports
Profile
Education
Desirable degree in finance, management (business, HR), or administration
Desirable degree in risk management, internal control, internal audit, external audit
Experience
Essential previous working experience of at least three years in relevant control jobs
Knowledge of control frameworks and audit practices
Desirable experience in MSF or other NGOs in developing countries
Technical competencies
Planning and organization
Computer literacy
Excellent knowledge of the Microsoft tools (Microsoft 365 including PowerPoint, Excel, Word, Forms, Power automate, etc., Power BI)
Desirable transversal knowledge of HR, Administration, Finance, Facilities (Log, Supply, ICT)
Personal competencies
Good interpersonal skills, sense of dialogue and ability to listen
Ability to work in a multicultural team
Team player: ability to coordinate with numerous stakeholders and partners
Ability to work autonomously
Analysis
Problem solving
Pro-active and solution-oriented
Flexibility and capacity to adapt quickly under pressure
Commitment to MSF Principles L3
Behavioral Flexibility L3
Analytical Thinking L3
Results and Quality Orientation L3
Planning and Organizing L3
Teamwork and Cooperation L3
Language
Essential, office working language (English)
An asset, Arabic
Other languages also are an asset
If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1-page max) in English by the 31 December 2025
To: https://msfamman.recruitee.com/o/internal-controller
Any incomplete application will not be considered (ie no letter of motivation). Kindly note ONLY shortlisted applicants will be contacted.
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