RECRUITMENT NOTICE

INTERNAL & EXTERNAL

The French section of Médecins Sans Frontières

is recruiting for its project in Amman.

Social Worker – Gaza Transit Project

CONTEXT

Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical

assistance to populations in crisis, without discrimination and regardless of race, religion, creed or political affiliation. Médecins Sans Frontières is seeking to hire a Social Worker for its project in Amman.

SCOPE OF RESPONSIBILITIES

Carry out all activities aimed at addressing individuals’ social critical needs (related to assistance and/or protection), promoting their overall well-being and autonomy through social support, and strengthening community-based social interventions (depending on the scope of the social work component in the project). These activities should consider the social determinants of health to ensure a holistic approach to people’s needs and to uphold the well-being, safety, agency and dignity of MSF patients.

Accountabilities:

• Conduct social assessments of discharged Gaza patients and caretaker’s situation to identify vulnerabilities and social critical needs including legal, protection, shelter/housing, financial/vocational, education, food security, and access to other critical services beyond the project scope.

• Be mobile and present across MSF-supported accommodation sites where Gaza families are located to identify concerns, follow up on patients' needs, and ensure timely communication with the Social Work Unit and relevant departments.

• Strengthen protection and safeguarding: Regular engagement with patients will support early identification of protection, safeguarding, family and interpersonal concerns and ensure appropriate referral and follow-up with the Social Work team, the safeguarding referent and other relevant actors.

• Provide direct social support interventions to service users, facilitate safe referrals to vetted external services/actors to address social critical needs identified during assessment (assistance and protection), and ensure tailored follow up.

• Under the supervision of the line manager, contribute to the mapping and regular updating of formal and informal support services (incl. existing community resources). Contribute to assessing quality and safety of existing support services, as well as the identification of gaps.

• Flag any changes to vulnerabilities or patterns identified during social assessments to Social Worker Supervisor as well as concerns over the quality or gaps of support services supporting potential advocacy efforts to hospital director.

• Participate in the development and adaptation of tools and other material needed for the job.

• Collect and record data, statistics and files in a timely manner and according to the data protection policy, MSF ethical guidelines and legal standards.

• Under the supervision of the line manager, ensure close collaboration with medical teams, Mental Health and Psychosocial Support (MHPSS), Health Education and other departments to foster a multidisciplinary approach.

Case management: addressing social critical needs of service users including protection and assistance

• According to eligibility criteria, receive individuals and assess their situation by performing thorough assessments of cases to identify vulnerabilities and social critical needs.

• Perform risk assessments for individuals.

• Develop an intervention plan together with the person of concern.

• According to the project’s intervention criteria and with the person’s consent, provide individuals with direct assistance or referrals according to pre-established safe referral pathways.

• In collaboration with the hospital director and social work supervisor, create and maintain safe supportive networks with institutional and external actors for referrals.

• Under the supervision of the Social Worker Supervisor, contribute to the definition and the internal dissemination of criteria for detection of individuals with social critical needs.

• Ensure follow up of the case and conclude with case closure.

• Initiate and/or take active part in multidisciplinary discussions with the relevant medical and mental health care providers.

• Enhance two-way communication and patient agency: ensure the active participation of patients in the decision regarding their health and social situation.

• Manage complex or sensitive cases under the supervision of the social work supervisor and the hospital director and in collaboration with other relevant staff members involved and contribute to the definition of the best approach to addressing the individuals’ needs while considering risk and protective factors.

Social support (as part of multidisciplinary efforts):

• Contribute to the creation of a safe, dignified and confidential care environment within the MSF facility, fostering the promotion of patient’s information, rights and participation, accessibility to feedback and complaints mechanism, in line with Safeguarding efforts.

• Actively promote and contribute to overall patient wellbeing while receiving care.

• Assess and address patients’ care-taking needs.

• The position will provide information on the Code of Conduct, accommodation rules, available support and relevant procedures during welcome sessions and regular patient meetings, while also Collect comments and feedback from service users, patients and caregivers and address them or escalate them to the relevant manager.

        MSF Section/Context Specific Accountabilities

         

        ü  Dimension of post

        ü  Reconstructive Surgery Hospital within average 550 admissions per year

        ü  over 1000 surgeries annually

        ü  72 surgical beds and 126 rehabilitation beds

        ü  2 OTs for orthopedic, maxillo-facial and plastic surgeries

        ü  OPD with an average of 550 consultations / month

        ü  physiotherapy and psychosocial department, and a micro laboratory within the hospital

        ·        Contribution to Educational program 

        o   Facilitate administrative processes for registration (physical or online), particularly for Gaza patients, to ensure continuity of education.

        o   Support the Social Worker Supervisor in facilitating and arranging with the other NGOs, external partners and authorities the educational resources needed, volunteer educators, and study spaces for high school students to support the patients.

        ·        When required, follow up with patients discharged to hotels to monitor their well-being, safety, and living conditions, and ensure their basic needs are met, reporting any concerns to the supervisor.

        ·        In coordination with the hospital director and under the guidance of the supervisor, implement and follow up on patient leave procedures, ensuring safety and security considerations for patients and caregivers, and keeping the supervisor informed

        ·        Contribute alongside the supervisor to the organization’s representation in stakeholder meetings (UN, NGOs, etc.), supporting networking and maintaining an updated database of humanitarian actors in Jordan.

        Requirements

        Education

        Bachelor’s degree in social work (BSW) or other relevant degrees in social sciences, Psychology, law

        Experience

        •        Two years minimum in a similar social job; (a social worker/case worker/ protection officer), managing complex cases with critical social needs (protection, psychosocial, sexual and gender-based violence, key populations etc.), carrying out community social services or social services in health facilities

        •        Experience with MSF or other NGOs, desirable.

        •        Demonstrated understanding of and ability to navigate the national/local social welfare system

        Language                             

        Essential, local language and mission working language.

        Competencies

        •        Service Orientation L3

        •        People-Centred Approach L3

        •        Behavioural flexibility L3

        •        Networking and building relationships L2

        •        Teamwork and cooperation L3

        •        Analytical skills L1-2

        •        Results and quality orientation L2

        •        Cultural awareness and flexibility L2

Work location: Amman, Jordan

Contract: Three (3) Months Fixed-term contract – Full Time – (Renewable)

Interested applicants should submit their application in English, containing a curriculum vitae, no later than

2nd November 2026, on the Akhtaboot website. Only candidates who meet the requirements will be shortlisted.

MSF promotes the inclusion of women and people with disabilities.

Médecins Sans Frontières is committed to safeguarding and promoting the welfare of the people we serve

and our staff. MSF has zero tolerance for sexual exploitation and abuse, harassment, and abuse of power.

All selected candidates will be subject to reference checks.

Notice: No monetary transactions, no demands for favors in kind, nor other types of favoritism will be tolerated in the recruitment process. MSF reserves the right to refuse the hiring of a candidate who has benefited from such acts. All such illicit demands may be pursued through the judicial system. "

Médecins Sans Frontières

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Social Worker – Gaza Transit Project