Company Overview
Key Jordan is a leading HR consultancy and outsourcing company specializing in providing comprehensive human resources services, including HR outsourcing, manpower secondment, administrative services, and strategic HR solutions. We empower businesses by optimizing their HR functions, enabling them to focus on core objectives while ensuring efficient human capital management.
Job Summary
The Customer Experience & Shipping Operations Officer will be responsible for managing day-to-day customer interactions, data entry, and operational coordination to ensure a smooth client experience. This role plays a vital part in maintaining customer satisfaction, ensuring timely responses, and supporting cargo logistics processes. The ideal candidate will be detail-oriented, tech-savvy, and capable of handling multiple tasks in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries regarding shipments, pricing, delivery schedules, and services.
- Monitor and track shipments from pickup to final delivery.
- Troubleshoot shipment issues, delays, and coordinate with all relevant parties to ensure smooth operations.
- Manage post-service customer experience and ensure client satisfaction.
- Coordinate with drivers and warehouse teams for pickup and delivery processes.
- Update tracking systems regularly and keep customers informed about shipment status.
- Prepare daily and weekly reports on shipment movement and customer feedback.
- Handle customer complaints and escalate complex cases when required.
- Suggest operational improvements to enhance efficiency and service quality.
Qualifications And Requirements
- Bachelor’s degree in Logistics, Business Administration, Supply Chain or related fields.
- Excellent command of English (written and spoken).
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- High attention to detail and willingness to learn.
- Good knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
- Previous experience in customer service, operations, or logistics is preferred.
- Excellent communication skills and the ability to handle different customer types.
- Strong problem-solving abilities and the capacity to work under pressure.
Benefits And Perks
- Paid Time Off
- Opportunities for skill development and career growth
- Supportive and collaborative work environment
- Training on internal systems and communication tools
