🌐 About Us
Global Exchange is one of the world's leading companies in currency exchange and financial services for travelers, operating across a wide network of countries through airports, high-street offices, and transactional channels, serving millions of customers every year.
Built on operational excellence, outstanding customer experience, and continuous expansion, we're constantly evolving our product offering from traditional foreign exchange to new financial and payment solutions. As a company in growth mode, we're looking for entrepreneurial, analitycal people who are comfortable operating with autonomy, think strategically, and lead with integrity and hands-on ownership of results.
Currently, we are weeking to hire a Customer Service Representative
🎯 Your Responsibilities:
As a key member of the team, you will be responsible for:
- Assist customers with currency exchange transactions, including buying and selling foreign currency.
- Provide information about exchange rates, fees, and available services.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Process transactions accurately and efficiently, adhering to company policies and procedures.
- Verify customer identification and ensure compliance with regulatory requirements.
- Promote additional products or services offered by the exchange company.
- Maintain a high level of customer satisfaction through excellent communication and service
- Keep abreast of industry trends, regulations, and updates related to currency exchange and financial services.
- Collaborate with other team members to ensure smooth operations and a positive customer experience.
🕵️ ♂️ What We're Looking For:
- Bachelor’s degree in any related field.
- Excellent Communication Skills
- Attention to details and accuracy in processing transactions
- Ability to deliver High-Quality Customer Service
- Ability to deal with cash transactions
- Effective communication in English is a must.
- Ability to rotate and work flexible shifts, including evenings, weekends, public holidays and overnight hours.
- Previous experience in retail stores is highly valued.
- Work permit for Jordan.
💎 What We Offer:
Here are some of the benefits we offer:
- 🍱 Bonus Remuneration based on your work
- ⚕️ Continuous growth in your career
- 🌐 Multinational company experience
🌍 Diversity, Inclusion & Belonging
At Global Exchange, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.
- Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.
- Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.
Join Global Exchange and become part of a global leader in currency exchange and financial services for travelers.
Discover why we are a great place to develop your talent!
Data Protection Notice:
In compliance with the applicable data protection regulations, we inform you that the personal data you provide during this recruitment process will be processed by Global Exchange Jordan LLC, as the data controller, for the purpose of managing your application, assessing your professional profile, and, where appropriate, including you in future recruitment processes. The legal basis for this processing is the data subject’s consent and/or the application of pre-contractual measures. Your data will not be disclosed to third parties, except where legally required, and will be retained only for the time strictly necessary to fulfill the aforementioned purpose. You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw your consent at any time, by sending a written request to the following email address: arco@globalexchange.com.jo, including a copy of your identity document and specifying the right(s) you wish to exercise. For further details regarding the processing of your personal data, please consult the “Privacy Policy” section available on our website: https://www.globalexchange.com.jo/en/privacy-policy
