Join our Family Today! Together, We Make Travel Better!
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
About this position:
As the Lounge Manager, you’ll be the heartbeat of our lounge, making sure everything runs smoothly while creating an unforgettable vibe for our guests. You’ll lead a team that’s all about delivering top-notch service, managing day to day operations,
You will play a key role in maintaining the lounge’s atmosphere, coordinating with different departments, and addressing any challenges promptly and effectively. This position is ideal for someone organized, detail oriented, and committed to delivering quality service in a dynamic hospitality environment.
Job Responsibilities:
1. Lounge Operations
- Maintain high standards of cleanliness, comfort, safety, and service
- Oversee the presentation of food, drinks, and amenities
- Support crowd control, guest flow, and efficient service delivery
- Handle guest inquiries, feedback, and complaints professionally
- Deliver a seamless and welcoming guest experience
- Anticipate guest needs and provide personalized service
- Apply service recovery strategies when complaints arise
- Liaise with airlines and ground handling representatives
- Develop initiatives to enhance guest satisfaction and loyalty
2. Team Leadership & People Management
- Lead, guide, and support the team to deliver exceptional service
- Conduct regular staff meetings, training sessions, and performance evaluations
- Recruit, onboard, and train new team members
- Manage staff schedules to ensure adequate coverage at all times
- Foster a positive, guest-focused team culture
- Handle performance management and resolve conflicts effectively.
3. Compliance & Safety:
- Ensure all food safety, health, and hygiene regulations are strictly followed
- Conduct regular checks and inspections to maintain high standards
- Enforce safety and security policies consistently
- Maintain full compliance with airport and workplace safety regulations
4. Business Development & Stakeholder Relations:
- Support marketing activities and customer engagement strategies
- Build and maintain strong relationships with airlines, airport authorities, and key stakeholders
- Identify and implement opportunities for service improvement and business growt.
5. Crisis & Incident Management:
- Respond promptly to emergencies and service disruptions
- Implement contingency plans to minimize operational impact
- Ensure all staff are trained in emergency procedures
- Perform other tasks as assigned by management
Qualifications:
- Degree or diploma in Hospitality Management or a related discipline
- Minimum of 10 years of relevant experience, including at least 5 years in senior management within the hospitality industry
- Comprehensive knowledge of managing and leading food & beverage and hospitality operations
- Proven leadership experience, ideally within luxury or 5-star hotel environments, with a strong understanding of premium service standards and guest expectations
- Excellent time management skills with the ability to perform well under pressure
- Detail-oriented, efficient, and well-organized, with strong business acumen
- Strong communication and interpersonal skills, coupled with an analytical mindset
- Excellent command of spoken and written English.
- Willingness to work shifts as required
- Work location: Airport
