To be responsible for the complete and proper execution of repair orders by the technicians in accordance with the dealer guidelines and standards.
Check that correct job numbers are entered according to the latest system
Update the system when additional work is found and approved.
Use the system to update vehicle status on an ongoing basis.
Extensive liaison with service department to ensure smooth running of all jobs carried out to the dealerships standard.
Interact with members of other departments to develop a team culture.
Ensure perfect quality through the use of proper utilization of workshop equipment and facilities.
Keep accurate records for the Workshop times by making sure of proper clocking in and out by technicians for each repair job.
Allocate work according to booking status as per standards.
Booked customers should enjoy priority.
Monitor cars through the workshop on an hourly basis and communicate
feedback to service advisors.
Pressure technicians to complete required tasks within the time
allocated in the latest system.
Organize Order Management According To Technician Qualifications
Coordinate time scheduling with Service Advisor’s and note possible
delays and additional work.
Verify costing correctness with regular spot checks
Convey additional work to Service Advisor’s and seek approval from them.
Prepare reports when required using system loading.
Check the punctuality of all work ordered from outside suppliers and informs the SM or WM of consistent lack of punctuality.
Report to the Quality or service management about all problems encountered or observed.
Coordinate the workshop road test (Quality testes) and prioritize their work based on delivery and customers’ requirements.
Responsible of job cards necessary documents according to the job types and make sure to have required approvals and signatures.
