Accountabilities & Key Roles:
- Analyzes the projects / requests requirements, conduct gap analysis and prepare the project related documentations (BRDs, user stories, Process Flows, Parameters…etc).
- Coordinate and participate eliciting of requirements and takes responsibility for investigation and implementation of changes to projects/program scope, develops the best approach.
- Acts as a subject matter expert for the products and services under governance, by ensuring full technical understanding of the products including transformation, processes, systems and regulations.
- Engage with cross-functional teams, including IT, business lines, compliance and Risk to gather requirements and feedback for continuous product enhancement.
- Prepare related product documentation, including training materials, and user guides.
- Identify and mitigate risks associated with product development and operations, document it within the risk register and maintain follow up.
- Play the role of facilitating and explaining the business requirements to IT development and architect teams.
- Prepare well documented test cases covering all scenarios (including the negative test cases) and play a main role in planning and execution of UAT (User Acceptance testing) in collaboration with QC and Business teams.
- Track post-implementation performance and facilitate continuous improvement initiatives.
- Deliver training to different parties involved in the newly implemented solutions.
- Contribute to automation and process optimization initiatives across all managed products.
- Conduct frequent review sessions with PLC countries to identify gaps in existing processes and propose enhancements that results in ROIs.
- Prepare policies and procedures for newly implemented products, follow up with policies and procedures team to ensure releasing them on due date.
- Proactively identifies, resolves and escalates risks / issues to the direct Products Operations Lead / Unit Head as and when appropriate.
- Contribute in reviewing and (on-time) closure of frequent audit / control comments on existing processes.
Qualifications
Education:
- Bachelor Degree in Business / Industrial Engineering from a recognized university.
- Certification/training: PMP, Agile, Lean Six Sigma, CBAP certification is a plus.
Experience:
- 3+ years of experience in Banking in a relevant business field in a leading bank. Working experience in large scope projects as well as handling day to day operational requests from the Business.
Competencies:
Agile working / Business Analysis / Requirements definition & Management / Stakeholder relationship Management / Business Modelling / Digital Prospective & innovation / Enterprise & business Architecture / Excellent Business orientation and sound knowledge of banking fundamentals / Excellent understanding of the operations regulations and product requirements / Strong in Data Analysis.
Excellent in English and Arabic, Strong interpersonal, communication, presentation and negotiation skills, Excellent analytical and problem solving, Creative and innovative, Time management, Team management, Leadership skills.
What We Offer at Arab Bank
At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
