responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment, and ensure only the highest quality products are being served. Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.
Core Responsibilities:
- Greets and welcome guests promptly in a warm and friendly manner to ensure a good customer service and customer satisfaction to ensure the Standard Operating Procedure.
- Oversee the seating arrangement to optimize table turnover and accommodate reservations efficiently. Ensure that the dining area is clean, organized, and properly set up.
- Schedules dining reservations for guests in advance and as they arrive at the restaurant.
- Delivers outstanding customer service.
- Manage the seating process, ensuring that guests are seated in a timely and efficient manner.
- Communicate with servers and kitchen staff to coordinate seating and ensure a smooth dining experience for guests.
- Answer phone calls and emails from guests interested in making reservations or ordering food.
- Record reservation details accurately, including party size, date, and time preferences.
- Coordinate meeting room reservations for corporate events, private parties, and other functions.
- Work closely with the events team to ensure that meeting room setups meet the needs of each booking
- Communicate with clients to confirm reservation details, including room layout, catering options, and audiovisual requirements
- Any other job-related duties assigned by the manager.
Qualifications:
- High School Diploma
- Strong English and Arabic language skills (written and spoken).
- 0-2 years of experience.
- Experience in food and beverage, culinary, or related professional area in Stewarding department.
