Job Title: Call Center Manager
Location: Telescope Medical Center
Telescope Medical Center is seeking an experienced and motivated Call Center Manager to lead and oversee our call center operations. The ideal candidate will ensure smooth daily performance, deliver exceptional customer service, and support our growth with a strong focus on efficiency and team management.
Key Responsibilities:
- Manage day-to-day operations of the call center to achieve performance goals.
- Lead, coach, and develop the call center team to deliver outstanding patient and customer service.
- Monitor KPIs, prepare reports, and implement strategies for continuous improvement.
- Coordinate with other departments to ensure smooth workflows and communication.
- Handle escalated calls and resolve issues effectively.
Requirements:
- Minimum of 4 years of proven experience as a Call Center Manager.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, patient-focused environment.
- Proficiency in call center software and reporting tools.
📩 Interested candidates are invited to apply directly through LinkedIn or send their CVs to hr@telescopecenter.com
