Position Overview
Migrate is hiring on behalf of one of our clients for a Customer Support Representative to support operations in a customer-facing role. The successful candidate will engage directly with drivers, ensuring a smooth onboarding experience, providing continuous support, and maintaining a high standard of service delivery and operational excellence.
Key Responsibilities
- Provide high-quality, front-facing customer support and resolve inquiries efficiently.
- Ensure all issues are handled promptly using established procedures or escalated appropriately.
- Facilitate driver onboarding and registration, clearly communicating program benefits and expectations.
- Engage and support active drivers to enhance their performance and satisfaction.
- Collaborate with management to improve and streamline support processes.
- Assist in planning and executing local events and promotional activities.
- Troubleshoot and resolve basic technical or platform-related issues.
- Communicate effectively with both internal teams and external stakeholders.
- Deliver presentations and briefings to groups of drivers or partners when required.
- Demonstrate a basic understanding of AI tools and digital platforms to improve operational efficiency.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
- Minimum of 2 years’ experience in customer service, operations, or client engagement roles.
- Strong interpersonal, presentation, and problem-solving skills.
- Fluent in Arabic and English (verbal and written).
- Proficient with common digital tools and comfortable learning new technologies.
- Energetic, approachable, and capable of working in a fast-paced, dynamic environment.
Contract Details
Duration: 6 months, with the possibility of renewal based on performance.
Work Environment: Office-based with regular field engagement.
