Company Description
Premier Business Solutions (PBS) is a leading outsourcing and consulting firm specializing in operational support for U.S.-based mortgage, financial, and real estate companies. Established in 2015 in collaboration with Premier Lending, PBS was founded to provide cost-effective, high-quality talent to help businesses scale efficiently while maintaining operational excellence. We offer expertise in mortgage processing, accounting, HR, compliance, IT support, and other back-office functions, enabling our clients to optimize their workflow and reduce costs.
Our team consists of highly skilled professionals based in Jordan, trained to meet U.S. industry standards and deliver exceptional service. As we expand our client base, we are seeking top-tier talent to join our growing team and support our mission of bridging global expertise with U.S. business needs.
About Premier Lending
At Premier Lending, Inc., we believe that great companies are built by great people. As a mission-driven mortgage lender, we are committed to making a difference in the lives of our clients and the communities we serve. Our operations teams — from accounting and processing to closing and compliance — are essential to delivering on this promise. We foster a collaborative culture where every voice matters and teamwork drives success. At Premier Lending, you'll find a supportive environment focused on professional growth, continuous learning, and the tools you need to thrive. Join us and become part of a purpose-driven organization where your contributions help turn homeownership dreams into reality.
Job Summary
The Human Resources Lead will oversee and manage the day-to-day functions of People Operations, including supervision of HR staff (as applicable) enforcing company policies, and ensuring compliance with all local and U.S. regulations. This role demands a strategic mindset to create, update, and maintain HR policies and procedures while driving accountability across teams. The HR Lead will serve as the primary HR decision-maker in Amman, providing guidance to both employees and management on HR matters.
In addition to managing new hires’ onboarding, benefits administration, and performance management, the HR Lead is responsible for building a culture of excellence by ensuring policies are consistently applied, employee relations are handled professionally, and HR initiatives align with organizational goals. The ultimate objective is to foster employee engagement, strengthen compliance, and continuously improve HR processes to support PBS’s growing operations.
Key Responsibilities
- Policy Creation & Enforcement: Develop, update, and enforce HR policies, employee handbooks, and procedures in line with Jordanian labor law and U.S. client expectations.
- Recruitment & Talent Strategy: Oversee the full-cycle recruitment process, including workforce planning, advanced forecasting, and approval of final candidate selections.
- Onboarding Excellence: Ensure high-quality onboarding and orientation experiences, establishing strong engagement and retention strategies for new hires.
- Compliance Oversight: Monitor compliance with internal policies, external regulations, and labor laws; lead audits and ensure accurate documentation.
- Employee Relations & Performance Management: Act as the primary point of escalation for employee issues, coaching managers and employees on performance, disciplinary actions, and professional development.
- HRIS & Reporting: Oversee HRIS systems, ensuring data accuracy, generating reports, and tracking HR metrics for leadership.
- Strategic Projects & Initiatives: Drive HR initiatives related to culture-building, employee engagement, and process improvements.
- Training & Development: Identify training needs, coordinate leadership and compliance training, and ensure ongoing development of HR staff and employees.
- Offboarding & Exit Analysis: Oversee exit processes, conduct exit interviews, analyze trends, and provide insights to leadership for reducing turnover.
- Cross-Department Collaboration: Work closely with operations, compliance, and leadership teams to support strategic business initiatives and workforce planning.
- Leadership: Lead, mentor, and act as the focal-point and go-to person for the PBS team, ensuring alignment with company goals and operational standards.
Qualifications
- 5+ years of progressive HR experience, with at least 2 years in a supervisory or lead role.
- Minimum of a Bachelor’s degree in Human Resources Management, Business Administration, or a related field; Master’s degree preferred.
- Preferred PHR, SPHR, SHRM-CP, or other HR certifications.
- Demonstrated expertise in HR policy creation, enforcement, and compliance management.
- Strong understanding of employee relations, recruiting, compensation, performance management, and legal compliance.
- Proven experience managing HR operations in multicultural, fast-paced environments.
- Advanced skills in HRIS systems, Microsoft Office (Excel, Outlook, Teams), and project management tools.
MUST-HAVES
- Work Location: Ability to work from the Amman office (between 7th and 8th Circle) Monday to Friday.
- Working Hours: 3:30 PM to 12:30 AM (Amman Time), aligned with U.S. EST working hours.
- Leadership & Accountability: Ability to enforce policies, lead teams, and hold employees accountable to high standards of performance.
- Communication: Exceptional written and verbal English communication skills for managing cross-border teams.
- Discretion & Integrity: Proven ability to handle sensitive HR issues with professionalism and confidentiality.
- Problem-Solving: Strong conflict resolution and decision-making skills, with a proactive approach to addressing HR challenges.
- Compliance Awareness: In-depth knowledge of Jordanian labor laws and willingness to stay updated on U.S. HR practices.
WORKING HOURS
On-site position in Amman, Monday to Friday, from 3:30 PM to 12:30 AM (Amman Time).
WHY JOIN US?
- Opportunity to lead HR operations for a fast-growing U.S. mortgage lender.
- Dynamic and supportive team environment.
- Professional growth, leadership development, and strategic exposure.
- Competitive compensation and benefits.
APPLY NOW!
If you’re ready to take on a leadership role in HR and build a strong, compliant, and people-focused culture, we’d love to hear from you! Premier Business Solutions is an equal-opportunity employer and welcomes applications from all qualified individuals.
