About ConsultTik
Consulttik is a trusted provider of Microsoft Dynamics 365 ERP, CRM, and Power Platform solutions. We empower businesses to transform their operations and customer experiences through cutting-edge technology. As we continue to expand, we are looking for a driven Business Development Representative (BDR) to help identify and engage potential Microsoft Dynamics 365 ERP, CRM, and Power Platform solutions clients, fostering relationships that lead to business growth.
About the Role
We are looking for a Senior Dynamics 365 CRM Consultant – Field Service based in Jordan to join our team and lead client engagements across the region. This role is ideal for someone who brings deep functional expertise in Microsoft Dynamics 365 CRM and hands-on experience with Field Service implementations.
What You’ll Do
- Lead the implementation of Dynamics 365 CRM – Field Service solutions, including modules such as work orders, scheduling, asset tracking, resource management, and mobility.
- Gather business requirements and design CRM solutions that align with customer needs and industry best practices.
- Configure and customize Field Service modules within D365 to optimize client workflows.
- Integrate Field Service with other Dynamics modules and Power Platform components.
- Train end-users and provide ongoing support post-go-live to ensure user adoption and system stability.
- Work closely with technical teams to deliver customizations and integrations.
- Participate in pre-sales activities including demos, estimations, and solution design workshops.
- Document business processes, configurations, test cases, and training materials.
- Ensure successful project delivery by adhering to timelines, budgets, and client expectations.
Qualifications
- Bachelor’s degree in Industrial Engineering, Information Systems, Computer Science, Business Administration, or a related field.
- 4+ years of hands-on experience with Dynamics 365 CRM, with a strong focus on Field Service.
- Proven experience with core Field Service functionalities: work orders, scheduling, asset and inventory tracking, preventive maintenance, etc.
- Power Platform knowledge (Power Apps, Power Automate, Power BI) is a strong plus.
- Experience with client-facing roles, business analysis, and solution architecture.
- Familiarity with D365 Customer Service or Project Operations is a plus.
- Microsoft Dynamics certifications related to CRM/Field Service are preferred.
- Excellent problem-solving skills and the ability to translate business needs into practical solutions.
- Strong communication, documentation, and stakeholder management skills.
Other Qualities We Look For:
- Client-focused mindset with the ability to build trusted relationships.
- Strong organizational and time-management skills.
- Flexibility and willingness to adapt to new tools, projects, and technologies.
- Collaborative attitude, supporting team members and sharing knowledge freely.
Why ConsultTik?
- Fast-Growing Company: Be part of a scaling company delivering cutting-edge Microsoft solutions across the region.
- High-Impact Work: Take ownership of full-cycle CRM projects with real-world impact.
- Inclusive Culture: Enjoy an open, flat structure that encourages dialogue, feedback, and growth.
- Professional Development: Access ongoing training, certifications, and mentorship.
- Regional Reach: Work on projects across Jordan, KSA, and the wider GCC.
- Work-Life Balance: Supportive and flexible environment designed to prioritize employee wellbeing.
- Empowerment: Your voice matters — we value innovation and initiative at every level.
How to Apply
If you're ready to elevate your career and join a collaborative team making a regional impact, we’d love to hear from you.
Please send your updated CV to jalbustanji@consulttik.com
Make sure to include “Senior D365 CRM Consultant – Field Service” in the subject line of your email.
