As a Consumer Banking- Digital Transformation Specialist, you will lead the design and delivery of innovative digital solutions that enhance customer experiences and drive business value. Working at the intersection of strategy, technology, and user experience, you’ll translate complex business needs into scalable digital products. This high-impact role requires a strong execution skills, and a passion for transforming how banking is delivered in a digital-first world.
Key Responsibilitie
s:
1. Business Analysis & Requirements Gather
- ing Engage stakeholders across retail banking, operations, compliance, and IT to understand current processes and pain poin
- ts.Conduct market and competitor research to identify trends and opportunities in digital banki
- ng.Document detailed business requirements, user stories, and process flo
- ws.Facilitate workshops and interviews to elicit input from users and business uni
ts.
2. Product Ownership & Digital Deli
- veryServe as the Product Owner for digital consumer banking initiatives (e.g., digital onboarding, mobile banking, e-wallets, personal finance too
- ls).Define and prioritize product backlogs, ensuring alignment with strategic goals and customer ne
- eds.Collaborate with UX/UI designers, developers, and QA teams to deliver high-quality digital experien
- ces.Act as a liaison between business and technical teams throughout the Agile development lifecy
cle.
3. Strategy & Transform
- ation Support the development and execution of the digital transformation roa
- dmap.Identify opportunities to digitize and automate retail banking serv
- ices. Analyze customer feedback and digital KPIs to continuously enhance product offer
- ings.Ensure solutions are scalable, secure, and compliant with regulatory requirem
ents.
4. Stakeholder Engagement & Communi
- cationPresent product visions, updates, and performance metrics to senior manag
- ement.Manage expectations and align cross-functional teams around shared goals and deliver
ables.
Qualifi
cations:
E
- ducation:Bachelor’s degree in Business, Industrial Engineering, Computer Science, Information Systems, or related field (MBA or equivalent is
a plus).
E
- xperience:3–6 years of experience in business analysis and/or product ownership in the banking or finte
ch sector.
Co
- mpetencies:Deep knowledge of retail/consumer banking products and digi
- tal trends.Experience with Agile/Scrum methodologies and tools (e.g., JIRA, C
- onfluence).Strong analytical, communication, and stakeholder managem
- ent skills.Familiarity with banking regulations (e.g., KYC, AML, data privacy) is an
advantage.
