Job Title - Contact Centre Agent
Type - Long term
Work Location - Jordan
Salary - Net Salary: 300 JOD to 350 JOD
Preferred - Bilinguals (English and Arabic speakers)
Mandatory details/Skills-
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Make outbound calls to follow up with customers, conduct surveys, or provide updates as required.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently, escalating complex cases to the appropriate department.
- Document all call information according to standard operating procedures.
- Meet personal/team qualitative and quantitative targets.
- Maintain a high level of professionalism and adhere to call centre etiquette.
- Keep up-to-date with product knowledge and system updates.
