Key Responsibilities:
- Handle customer inquiries, service requests, and issue resolutions across multiple
channels.
- Initiate customer follow-ups and satisfaction surveys.
- Identify and resolve customer concerns, escalating complex cases when necessary.
- Maintain accurate records of customer interactions and service requests in the CRM
system.
- Meet and exceed KPIs related to service quality, response time, and customer
satisfaction.
- Collaborate with internal teams to resolve issues maintain quality of service and
enhance efficiency.
Qualifications:
- Bachelor’s degree.
- 1+ years of experience in customer care or call center role, preferably in a service or
logistics-based industry.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Fluency in English and Arabic (spoken and written).
