About Arab Therapy:
Arab Therapy is a leading Platform that aims to provide Arabs all over the world with high-end mental health services by providing high-quality psychotherapy and psychosocial support sessions.
Job Summary:
We are seeking a dedicated Customer Care Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive experience for all customers. This position requires strong communication skills, problem-solving abilities, and a commitment to maintaining high service standards.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally through various communication channels.
- Address customer concerns and complaints, ensuring a high level of client satisfaction.
- Document all customer interactions accurately and in a timely manner.
- Escalate complex or unresolved issues to the operations team lead according to established procedures.
- Coordinate with internal departments to facilitate the efficient resolution of client inquiries.
- Identify patterns in customer feedback and recommend improvements to processes and services.
- Maintain a comprehensive understanding of Arab Therapy’s services to provide accurate information to clients.
- Prepare and deliver periodic reports on customer feedback, service trends, and potential areas for enhancement.
Qualifications:
- Bachelor's degree in Business Administration, or a related field.
- 0-2 years of customer service experience.
- Strong problem-solving and critical-thinking skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Professional and composed approach to handling customer concerns.
- Excellent verbal and written communication skills in Arabic and English.
- Proficiency in Microsoft Office and customer service software (e.g., CRM systems).
How to Apply:
Please attach your updated resume to your application.
OR
Submit your resume to the following email, attach a cover letter, and mention the related vacancy in the subject line (Career@arabtherapy.com).
