Job Title
Customer Care Representative.
Job Summary
The Customer Care Representative is responsible for providing high-quality support to
customers by responding to inquiries, resolving complaints, and ensuring a positive customer
experience across all communication channels. The role requires strong communication skills,
problem-solving abilities, and a customer-focused mindset to ensure timely and effective issue
resolution while maintaining accurate records and supporting continuous service improvement.
Job Responsibilities:
1. Respond to customer inquiries through the company’s communication channels in a
timely, professional, and courteous manner.
2. Handle and resolve customer complaints, concerns, and service-related issues
effectively.
3. Accurately document all customer interactions and maintain organized and up-to-date
records in the system.
4. Escalate complex or unresolved issues to the Operations Manager when necessary to
ensure proper resolution.
5. Coordinate and collaborate with internal departments to ensure customer issues are
addressed and resolved efficiently.
6. Contribute to the continuous improvement of customer service processes by identifying
improvement opportunities and recommending practical solutions.
7. Maintain a comprehensive understanding of the company’s products and services to
provide accurate information and high-quality support to customers.
8. Prepare and submit regular reports to senior management regarding customer feedback,
recurring issues, and service trends.
Qualifications:
- Bachelor’s degree in Business Administration, Communications, or a related field
- 1–2 years of experience in customer service, customer support, or a similar role.
- Experience working with CRM systems or customer support tools is an advantage.
- Excellent written and verbal communication skills in English & Arabic.
Skills & Competencies:
- Strong customer service and communication skills.
- Problem-solving and conflict resolution abilities.
- Ability to multitask and manage time effectively.
- Teamwork and collaboration with cross-functional departments.
- Adaptability and ability to work in a fast-paced environment.
