Job Title: Senior Operations Officer
Job Purpose
To ensure the effective management and execution of internal and external projects and tasks, with seamless coordination between key departments including People & Organizational Excellence, Technology & Business Intelligence, Marketing Excellence, and Operations. The role involves improving internal processes, enabling collaboration, solving problems, and ensuring all deliverables meet quality standards within agreed timelines and resources.
Key Responsibilities
1. Project, Task, and Resource Management
- Task Management
- Create, prioritize, and manage task lists using tools like Trello, Asana, or Monday.
- Assign tasks to relevant teams with clear responsibilities and deadlines.
- Monitor task progress and regularly update statuses.
- Monitoring & Controlling
- Track task and project progress against timelines, goals, and budgets.
- Manage schedule and budget changes per approved processes.
- Take corrective actions for any delays or issues.
- Escalate delays or concerns to the Operations Manager as needed.
- Reporting
- Prepare regular progress reports for management and relevant teams.
- Gather updates from all departments and compile achievement reports (weekly, monthly, etc.).
- Evaluation
- Continuously assess project outcomes and document lessons learned.
- Measure output quality and stakeholder satisfaction.
- Recommend improvements based on KPIs and performance data.
- Resource Planning
- Collaborate in allocating financial, human, and material resources for projects.
- Coordinate with departments to forecast future needs and ensure resource availability.
2. Coordination, Communication & Documentation
- Oversee workflow and ensure timely delivery of internal project milestones.
- Ensure alignment between client requirements and internal plans.
- Proactively resolve workflow issues and bottlenecks.
- Schedule and document meetings (MoM) and follow up on action points.
3. Quality Assurance
- Review internal operations and deliverables to ensure alignment with company standards.
- Conduct periodic reviews of ongoing projects and final outputs.
- Gather stakeholder feedback and propose continuous improvement initiatives.
4. Operations Department Development
- Process Improvement
- Identify opportunities to enhance internal processes and implement improved solutions.
- Establish best practices for operational efficiency.
- Stay updated on operations management trends and apply relevant ones.
- Team Development
- Support strategic planning, policy formulation, and procedure development within the department.
- Train team members and other departments on tools and operational processes.
- Document processes and maintain updated operational manuals.
- Develop standard task templates and models to optimize execution.
5. Support Functions
- Assist in the design and production of professional presentations.
- Complete required training and research to support operational improvements and department initiatives.
Required Qualifications
Academic Qualifications: Bachelor's degree in Industrial Engineering, Business Administration, or any related field.
Work Experience
· Preferably 4 to 6 years of experience or equivalent in operations management, project management, or interdepartmental coordination.
· Experience with project management systems (such as Trello, Asana, or Microsoft Project) is a plus.
Professional Certifications
Project management certifications (PMP or Prince2) or Lean Management certifications are considered an added value.
