About Qima Cafe:
At Qima Cafe, we craft experiences that connect people, places, and passions through every cup we serve. Born in London, we’ve grown into a thriving community of coffee lovers, with our newest location adding a dash of energy to Covent Garden’s vibrant streets.
We’re part of the Qima Coffee family, a brand fueled by sustainability, innovation, and a deep love for the craft. From the sun-drenched hills of Colombia to the lush landscapes of Ecuador and the ancient terraces of Yemen, our farms are the heartbeat of our mission. Every bean we source tells a story of fairness, transparency, and the farmers who pour their dedication into every harvest.
Step into our cafes and you’ll find more than a coffee, you’ll discover vibrant hubs where creativity blooms, friendships spark, and every drink is a masterpiece. Whether it’s a meticulously brewed pour-over, a silky-smooth flat white, or a seasonal creation that surprises the senses, we infuse passion into every step.
Job purpose/ summary of the overall job assignment:
As Service Supervisor at Qima Cafe, you will play a pivotal leadership role in delivering a Michelin-star-style brunch and dessert experience. You will oversee daily service operations while maintaining excellence in customer service, efficiency, and team leadership. You will also contribute to strategic decisions, monitor P&L performance, and ensure our guest experience reflects the Qima brand ethos of quality, elegance, and innovation. This is a hands-on role requiring strong capabilities in P&L oversight, team management, and workflow improvement. You must be passionate about developing people, optimizing costs, and elevating every aspect of the customer journey.
Key Accountabilities / Main Responsibilities
1. Leadership & People Development
- Lead, mentor, and develop a high-performing service team including Assistant Supervisors, POS Specialists, Senior Servers, and Waitstaff.
- Conduct daily team briefings, performance coaching, and formal appraisals.
- Create a culture of service excellence, professionalism, and hospitality reflective of fine dining standards.
- Champion personal development and team growth through training, mentoring, and recognition programs.
2. Guest Experience Management
- Ensure seamless, attentive, and bespoke service across all touchpoints.
- Handle complex customer concerns with poise, empathy, and a solution-focused approach.
- Implement guest feedback systems and continuously elevate the overall experience.
- Take proactive steps to enhance the customer journey, from arrival to farewell.
3. Operational Oversight
- Lead all service operations including shift planning, team deployment, stock management, and cleanliness.
- Collaborate closely with baristas, chefs, and kitchen leadership to ensure synchronized, efficient service.
- Maintain compliance with all health, safety, and food hygiene standards.
- Identify and implement workflow improvements to enhance efficiency and service consistency.
4. Financial Acumen & Reporting
- Support the Senior Customer Experience Specialist with tracking and optimising labour and operational costs.
- Hands-on involvement in P&L analysis, sales reporting, and forecasting to ensure commercial targets are met.
- Identify cost-saving initiatives while maintaining luxury service standards.
5. Training, Standards & Brand Representation
- Deliver onboarding and continuous training aligned with Qima Cafe’s Michelin-style hospitality model.
- Uphold and model Qima’s brand values, tone, and story in every guest interaction.
- Stay informed on food, beverage, and hospitality trends; introduce innovations that enhance service delivery.
Additional Responsibilities as required.
Knowledge, Skills, and Experience:
Required:
- Minimum 4-5 years in a leadership role in high-end or fine-dining hospitality environments.
- Demonstrated excellence in guest service, people management, and operations.
- Food pairings, and luxury service rituals.
- Familiarity with financial processes including cost control, scheduling, and P&L tracking.
- Exceptional communication, presentation, and interpersonal skills.
- Flexibility to work across shifts, weekends, and holidays.
Desired:
- Experience with managing P&Ls
- Specialty coffee knowledge
- First-aid certification and/or food safety training.
Pay: £28,000-35,000.
