Company Description
Josante Healthcare is an integrated network of Healthcare Centers specializing in pre-travel health, vaccinations, and visa medical services. Our state-of-the-art facilities utilize the latest healthcare technologies to provide high-quality consultation, evaluation, and treatment services. We are authorized by various governments and healthcare boards to perform certified medical examinations. Josante is dedicated to enhancing health protection against global disease threats and is committed to providing innovative healthcare services to individuals, groups, and corporations.
Role Description
This is a full-time on-site role for a Call Center Supervisor (Medical Background) located in Amman, Jordan. The Call Center Supervisor will be responsible for overseeing daily call center operations, ensuring excellent customer satisfaction, and managing a team of call center agents. The role includes monitoring call activities, providing performance feedback, and implementing improvement strategies. The Supervisor will also handle escalated customer inquiries, analyze call center metrics, and ensure compliance with medical standards and regulations.
Qualifications
- Supervisory Skills and Team Management experience
- Strong Analytical Skills and the ability to analyze call center metrics
- Excellent Communication skills and an emphasis on Customer Satisfaction
- Relevant medical background and understanding of healthcare services
- Bachelor’s degree in Healthcare Administration, Management, or a related field preferred
- Proficiency in call center management software and tools
- Ability to work in a fast-paced environment and handle stress effectively
- Problem-solving skills and the ability to handle escalated inquiries
