Job Purpose:
The Human Resources Generalist is responsible for assisting with the day-to-day functions of ‘People Operations’ (onboarding, recruiting, benefits administration, payroll-related activities) and ensuring organizational policies and procedures are understood and followed. As an integral piece of the Human Resources team, the HR Generalist is the gatekeeper to ensure all employment data is accurate as well as being the "face" of the Company to candidates, new hires, and employees. The Human Resources Generalist will be the champion of corporate values, creating an enhanced personal onboarding experience for Premier team members, with the focus of increasing new team member engagement and early retention. The ultimate goal is to organize our people initiatives, providing great internal customer support, and driving Human Resources functional excellence and process improvement.
Responsibilities:
- Work with internal teams to forecast needs for upcoming hires, and handle all touch points such as drafting offer letters, employment agreements, and assigning necessary new hire paperwork. Manage all other needs for onboarding such as initiating and monitoring background checks, obtaining necessary I-9 documents, and ensuring a flawless onboarding experience for new hires
- Accurately communicate the new team member’s onboarding plan (technology needs, HR-related forms completion. benefits enrollment, I9 procedure, licensing transfers and/or any other necessary details for the first day/week in the new role)
- Serve as the point of contact and resource for new hires and hiring managers during the training and onboarding period into the first 30 days of employment, providing insight and guidance on a variety of situations that may arise
- Carry out responsibilities in various other aspects of human Resources, including onboarding/offboarding, benefits, compliance, talent management, and employee relations
- Serve as the client face of Human Resources, acting as an interface and liaison with internal departments, answering questions/concerns/inquiries regarding HR-related policies
- Organize and maintain confidentiality of personnel records, ensuring sensitivity of personal information is stored effectively for applicants, employees, former employees, and any other matters regarding medical, employee relations, etc.
- Liaise with external partners, ensuring operational efficiencies and legal compliance, managing companywide compliance training, and ensuring that all other mandatory regulations are met with 100% engagement and success from employees
- Assist managers with the Performance Development of their teams, helping coach through any needs for ongoing training/growth for individuals on their teams
- Manage all aspects of employee relations, working with managers and employees to support and seek the best solutions in order to rectify any situations
- Handle all aspects of termination/offboarding through exit surveys, final paycheck, severance as necessary, terminating in HRIS, sending all necessary internal and external emails, filing away necessary documentation, notifying IT, moving proper “active” files to “terminated” files, etc.
- Own and drive special project initiatives as a way to improve the efficiency of business functions, policies, procedures, and more
- Manage the HRIS and provide day-to-day troubleshooting assistance, benefits administration guidance, and 401k assistance for general questions
- Other miscellaneous duties as assigned, including but not limited to: managing VOEs, equipment return escalation for former employees, mandatory workplace poster system management for all branches, leave of absence, safety and protocol, and any state/federal laws that must be enforced
- Must work ON-SITE and arrive on time.
Required Skills:
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite, G Suites or related software.
- Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
Qualifications:
- MUST be Fluent in English - strong communication skills, both verbal and written
- Bachelors degree in Human Resources, Business Administration, or related field required.
- At least 2 years of human resource experience in a Generalist role preferred.
- SHRM-CP, PHR a plus.
- Ability to prioritize projects and meet deadlines; strong sense of urgency and responsiveness.
- Highly adaptable and flexible to business needs. Ability to manage multiple priorities in a fast-paced environment.
- Ability to keep people engaged and motivated: Strong interpersonal skills and the professional demeanor necessary to interface with and influence senior-level executives; comfortable imposing deadlines on senior-level managers.
- Strong detail orientation, highly organized; thinks analytically and critically; as well as, strong verbal and written communication skills.
- Critical thinking and problem-solving skills: Ability to proactively identify potential roadblocks and propose appropriate solutions.
- Passionate about delivering excellence in customer service.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ethical, with a commitment to company values.
- Experience working in multi-cultural environments
- Must be able to work US working hours, 3:30 PM to 12:00 AM, flexible hours
About Premier:
Premier Business Solutions (PBS) is a leading outsourcing and consulting firm specializing in operational support for U.S.-based mortgage, financial, and real estate companies. Established in 2015 in collaboration with Premier Lending, PBS was founded to provide cost-effective, high-quality talent to help businesses scale efficiently while maintaining operational excellence. We offer expertise in mortgage processing, accounting, HR, compliance, IT support, and other back-office functions, enabling our clients to optimize their workflow and reduce costs. Our team consists of highly skilled professionals based in Jordan, trained to meet U.S. industry standards and deliver exceptional service. As we expand our client base, we are seeking top-tier talent to join our growing team and support our mission of bridging global expertise with U.S. business needs. We are currently hiring a human resources generalist to grow our operations in both Jordan and the US. This role presents an excellent opportunity for individuals eager to build on their HR experience and work in a fast-paced, dynamic environment.
